Airport Experience Leader: Frontline Coach & Ops

American Airlines; Albuquerque, Northern (NM, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines at Albuquerque International Sunport (ABQ) seeks a Customer Service Manager for Airport Customer Experience. Lead front-line teams to deliver a safe, reliable operation with elevated customer service. You will coach staff, ensure regulatory compliance, and foster a respectful, inclusive culture across shifts.

Ideal candidates bring airline customer service experience and the ability to manage operations during weekends and holidays. Requisition ID 88027.

Qualifications

• High School diploma or GED required.
• Experience leading frontline teams preferred.
• Knowledge of airline policies and procedures helpful.

Responsibilities

• Drive operational excellence for airport frontline teams.
• Coach and develop staff to deliver high-quality customer service.
• Ensure safety, reliability and compliance with regulations (DOT, FAA and local).
• Provide support to frontline team and foster a respectful, inclusive culture.
• Build effective relationships with internal and external customers.

Skills

Operational leadership

Frontline coaching

Customer service

Safety compliance

Regulatory awareness

MS Office

USPS clearance

FAA background checks

Driver's license

Education

High School diploma or GED

Tools

MS Office

Job description

American Airlines at Albuquerque International Sunport (ABQ) seeks a Customer Service Manager for Airport Customer Experience. Lead front-line teams to deliver a safe, reliable operation with elevated customer service. You will coach staff, ensure regulatory compliance, and foster a respectful, inclusive culture across shifts.

Ideal candidates bring airline customer service experience and the ability to manage operations during weekends and holidays. Requisition ID 88027.