Airport Customer Experience Leader

American Airlines; Fort Worth (TX); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Travel perks

Health benefits

401(k) program

Job summary

American Airlines is seeking a front-line team leader to drive operational excellence at the airport. You will lead a frontline team, coach members, and ensure a safe, efficient operation while delivering superior customer service.

The role requires strong communication, problem-solving, and the ability to work rotating shifts, including weekends and holidays. High School diploma or GED is required. USPS/SIDA related clearances may apply.

Qualifications

• High School diploma or GED equivalency is required.

Responsibilities

• Drives operational excellence.
• Leads airport team to perform their work in a safe, efficient manner and in compliance with regulations.
• Provides frontline team exceptional support to deliver superior customer service.
• Coaches and mentors frontline team members in skill development and company culture.
• Establishes relationships with internal and external customers to foster respect and dignity.

Skills

leadership

active listening

critical thinking

decision making

team collaboration

time management

customer service

work independently

Education

High School diploma or GED equivalency

Tools

Microsoft Office

Job description

American Airlines is seeking a front-line team leader to drive operational excellence at the airport. You will lead a frontline team, coach members, and ensure a safe, efficient operation while delivering superior customer service.

The role requires strong communication, problem-solving, and the ability to work rotating shifts, including weekends and holidays. High School diploma or GED is required. USPS/SIDA related clearances may apply.