Airport Experience Coordinator: DC, MD, & VA (DCA, BWI, & IAD)

WorldStrides; Maryland; On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Paid downtime

Job summary

A global educational travel leader is seeking an Airport Experience Coordinator in Maryland. This seasonal part-time role involves assisting student groups at major airports in the Washington DC area during arrivals and departures. Responsibilities include facilitating transport, handling issues, and ensuring a positive experience. Ideal candidates should possess strong customer service skills and be able to navigate the city efficiently. Starting pay is $18.00 per hour.

Qualifications

• Must have availability during peak times - February through June.
• Team player, able to work with students and local vendors.
• Skilled in navigating by foot and metro efficiently.
• Organizational skills are crucial.
• Experience with student populations is preferred.

Responsibilities

• Handle groups and vendors in a customer-focused manner.
• Manage issues during the assignment.
• Remain professional during challenging situations.
• Accommodate special requests from travelers.
• Maintain open communication with office staff.

Skills

Excellent customer service

Time management

Communication skills

Critical thinking

Multitasking

Job description

Airport Experience Coordinator: DC, MD, & VA (DCA, BWI, & IAD)

3060 Washington Road Suite 240 Glenwood MD 21738; US - East Coast Region; Washington D.C

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description

Airport Experience Coordinators, or Field Specialists, are non‑licensed guides scheduled to assist groups as they arrive and/or depart in the Washington DC metropolitan area. Field Specialists primarily assist groups with arrivals and departures from the three major airports (BWI, IAD, DCA), facilitate metro rides and supervise groups at area food courts during meal times. This is a seasonal part‑time position with a variety of shifts between February and June 30th. There are no set hours for this position, but rather shifts that reflect the needs of the company and the volume of groups traveling at any given time. Starting pay for this role is $18.00 per hour.

Responsibilities

• Efficiently and effectively handle groups and vendors in a customer‑focused manner.
• Manage any issues that arise with the group during the assignment.
• Remain professional, positive, and friendly during challenging situations.
• Accommodate special requests and anticipate the needs of the travelers.
• Maintain open communication with the office staff throughout assigned shifts.

Qualifications

• Must have availability during peak times - February through June.
• Team player that works well with students, teachers, local vendors, and WorldStrides staff.
• Ability to navigate a group through the city by foot and metro efficiently.
• Time management and organizational skills.
• Excellent customer service and communication skills.
• Experience working with student populations preferred.
• Critical thinking and creative problem‑solving skills.
• Skilled at multitasking and able to work with minimal supervision.
• Able to remain on your feet for assigned shifts and to lift and/or move up to 30 pounds when assisting travelers with luggage.

Perks at Work

• Paid downtime

Maryland Pay Range

$18 - $18 USD

EEO Statement

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, J‑1, H‑1, H‑2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J‑1 or F‑1 visas.