Airport Duty Manager: Lead Operations & Passenger Experience

PrimeFlight Aviation Services; Minneapolis, Northern (MN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

PrimeFlight Aviation Services in Minneapolis is seeking a Duty Manager to oversee day-to-day airport operations, ensuring safe, efficient service for passengers and airline partners. You will lead response efforts, coordinate with security, ground handling, and customer service, and make real-time decisions to maintain flow and safety.

You will supervise operational staff, ensure regulatory compliance, and provide guidance across departments while delivering high levels of customer service.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• 5 Years transportation/aviation operations experience.
• Knowledge of the Aviation Industry.
• Communicate effectively in English (reading, writing, speaking).
• Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/tablets, computers, and mobile devices.
• Pass a background check and drug screen.
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs as applicable).
• Airlines are 24/7, so ability to work various shifts including nights, weekends and holidays.

Responsibilities

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures.
• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations.
• Respond to and manage operational emergencies and unusual situations.
• Ensure compliance with all aviation regulations and company policies.
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery.
• Address and resolve customer complaints and operational issues in a timely manner.
• Supervise, guide, and support operational staff, providing leadership and direction.
• Communicate effectively with airline representatives, ground handlers, and airport authorities.
• Perform any additional duties as assigned by management.

Skills

Operational leadership

English communication

Regulatory compliance knowledge

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services in Minneapolis is seeking a Duty Manager to oversee day-to-day airport operations, ensuring safe, efficient service for passengers and airline partners. You will lead response efforts, coordinate with security, ground handling, and customer service, and make real-time decisions to maintain flow and safety.

You will supervise operational staff, ensure regulatory compliance, and provide guidance across departments while delivering high levels of customer service.