Airport Customer Service Supervisor - SBA FT

Unifi Aviation LLC; Santa Barbara (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Flight benefits

Daily earned wage access

Paid time off

Medical, dental, and vision insurance

401k with company match

Exclusive discounts

Wellness programs

Job summary

Unifi is seeking a Customer Service Supervisor in Santa Barbara, CA to oversee daily operations, ensure safety, and support passengers during check-in and boarding. The role requires leadership, strong communication, and a commitment to policy enforcement.

Responsibilities include shift management, payroll assistance, and ensuring high-quality customer service in a dynamic airport environment. The position involves physical duties and variable hours including nights and weekends.

Qualifications

• 2+ years of relevant experience in a customer service/operations role.
• Must be available for shifts including nights, weekends, holidays, and overtime.
• Must pass pre-employment drug screen and 10-year background check.
• Must be a local resident and authorized to work in the United States.
• High School diploma or GED required.
• SIDA training to obtain airport authority identification security.

Responsibilities

• Supervise and coordinate daily activities of customer service staff.
• Enforce safety policies per OSHA/TSA/DOT and Unifi procedures.
• Manage shift schedules, training, vacations, breaks, overtime, and back-ups.
• Enforce policies and investigate employee relations issues.
• Communicate issues to management and conduct shift meetings.
• Assist in payroll administration and shift paperwork.
• Perform passenger check-in duties and handle tickets, boarding, baggage, and complaints.
• Perform other duties within skill and experience.

Skills

Customer service

Leadership

Teamwork

Communication

Radio equipment

Safety compliance

Education

High School diploma or GED

Tools

Radio equipment

Job description

Requirements and Description

1. Supervises and coordinates daily activities of employees to ensure safe and effective operations.
2. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
3. Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
4. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
5. Communicates with manager concerning any problems or issues.
6. Schedules and conducts shift meetings.
7. Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
8. Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
9. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Description

Basic Qualifications

Pre-requisites:

• Must be a local (in-state) resident.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.

Experience:

• 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:

• High School diploma or GED.

Experience:

• 4+ years of relevant experience.
• Relevant supervisory experience.

Knowledge, Skills & Abilities:

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

Working Conditions

Work Schedule:

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment:

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements:

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

• Supervise team of Customer Service Agents and Leads.

Benefits:

• Flight Benefits - exclusive travel privileges for yourself and your family.
• Competitive pay with daily access to earned wages.
• Paid holidays and Paid time off.li>
• Comprehensive Medical, Dental, and Vision Insurance.
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees.
• Exclusive Discounts and Additional Wellness programs

Legal

• EOE, including disability/vets

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.