Airport Customer Service Supervisor - SBA FT

Delta Global Services, LLC; Goleta (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flight benefits

Daily access to earned wages

Paid holidays and PTO

Medical, Dental, Vision insurance

401k with company match

Discounts & Wellness programs

Job summary

Unifi Aviation, LLC is seeking an Airport Customer Service Supervisor for SBA on a full-time, non-exempt basis. The role requires supervising a team, coordinating daily activities, and enforcing safety policies while handling passenger support and check-in processes.

You will manage shift schedules, training, and overtime, and assist with payroll and admin tasks. Local residency and valid driver’s license are required, with SIDA training expected.

Qualifications

• Supervises and coordinates daily activities of employees.
• Ensures safety regulations are followed per OSHA/TSA/DOT/USPS and internal policies.
• Manages shift schedules, training, vacations, and overtime.
• Enforces policies and handles employee relations.
• Communicates issues to management.

Responsibilities

• Lead and support a team of Customer Service Agents and Leads.
• Assist passengers with arrival, check-in, and related services.
• Ensure compliance with safety and security procedures.
• Handle shift meetings and payroll-related tasks.

Skills

Supervisory experience

Leadership

Safety regulations

Communication

Shift scheduling

Education

High School diploma or GED

Tools

Radio/communication

Job description

Airport Customer Service Supervisor - SBA FT

Date

Thursday, October 29, 2026

Entity

State

California

City

Base Pay Rate:

$ 22.00

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Description

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:

• Must be a local (in-state) resident.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.

Experience:

• 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:

• High School diploma or GED.

Experience:

• 4+ years of relevant experience.
• Relevant supervisory experience.

Knowledge, Skills & Abilities:

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

Working Conditions

Work Schedule:

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements:

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

• Supervise team of Customer Service Agents and Leads.
• Flight Benefits - exclusive travel privileges for yourself and your family.
• Competitive pay with daily access to earned wages.
• Paid holidays and Paid time off.
• Comprehensive Medical, Dental, and Vision Insurance.
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees.
• Exclusive Discounts and Additional Wellness programs

Legal

\"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.\"