Airport Customer Service Supervisor - FAT

Unifi Aviation, LLC; Fresno (CA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Flight benefits

Paid holidays

401k match

Discounts and wellness programs

Job summary

Unifi Aviation, LLC seeks an Airport Customer Service Supervisor in Fresno, CA. You will lead customer service staff across shifts, ensure safe and efficient operations, and act as the first line of support for travelers including those needing special assistance.

The role requires 2+ years of experience, a valid driver's license, and ability to pass pre-employment checks. Benefits include flight privileges, holidays, PTO, 401k, and discounts.

Qualifications

• Requires 2+ years of relevant experience.
• Must be able to work a variety of shifts including nights, weekends, holidays and overtime.

Responsibilities

• Supervises and coordinates daily activities of employees on assigned shifts.
• Monitors and enforces safe working habits per OSHA/TSA/DOT/FAA and company policies.
• Manages shift assignments, trainings, vacations, breaks, overtime, and back-ups.
• Communicates issues to management and conducts shift meetings.
• Assists passengers with arrivals, check-in, and special needs as required.

Skills

Leadership

Customer service

Teamwork

Communication

Safety compliance

Education

High School diploma or GED

Tools

Radio communications

Job description

Airport Customer Service Supervisor - FAT

Date

Thursday, September 3, 2026

Entity

State

California

City

Fresno

Base Pay Rate:

$ 22.00

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Requirements and Description

The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. If you are a friendly, outgoing and love to make people happy on a daily basis this is the job for you!

Pay:$19.00 per hour

Job Type:Full-Time

• Flight Benefits – exclusive travel privileges for yourself and your family
  
• Paid holidays and paid time off
• 401k company match upon eligibility
• Exclusive discounts and additional wellness programs

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites

• Valid Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.

Experience

• 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities

• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education

• High School diploma or GED.

Knowledge, Skills & Abilities

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

Working Conditions

Work Schedule

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

• Supervise team of Customer Service Agents and Leads.

Unifi is an Equal Opportunity Employer.

"Unifi Aviation LLC. is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."