Airport Customer Service Supervisor - LGB

Unifi Aviation, LLC; Long Beach (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Unifi Aviation, LLC is seeking an Airport Customer Service Supervisor for LGB to supervise and support customer service staff across shifts. You will ensure safe, efficient operations and excellent passenger assistance including check-in, boarding, and special needs support.

The role requires leadership, strong communication, and a proactive approach to problem solving with a focus on safety and service quality. Part-time, non-exempt position with varied shifts on site at Long Beach.

Qualifications

• Must have a High School diploma or GED.
• Two+ years of relevant experience.
• Ability to work a variety of shifts, including nights, weekends, holidays and overtime.

Responsibilities

• Supervise daily activities of Customer Service Agents and Leads.
• Enforce safety regulations and company policies.
• Manage shift schedules, training, vacations, breaks, and overtime.
• Assist passengers through arrival and check-in processes and resolve issues.
• Conduct shift meetings and assist in payroll paperwork.

Skills

Strong work ethic

Team oriented

Leadership qualities

Communication via radio

Customer service

Attention to safety

Education

High School diploma or GED

Tools

Ticketing procedures

Radio equipment

Job description

Airport Customer Service Supervisor - LGB

Date

Friday, September 4, 2026

Entity

State

California

City

Long Beach

Base Pay Rate:

$ 16.90

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Part Time Days

Days of the week

Shift

Shift Start Time

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer -facing role, providing first-class customer service to everyone. You are friendly, outgoing and love to make people happy on a daily basis!

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations .
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws .
• Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations .
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner .
• Communicates with manager concerning ay problems or issues .
• Schedules and conducts shift meetings .
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions .
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance , handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.) .
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:

• Must be a local (in-state) resident.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security .

Experience:

• Two + year s of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:

• High School diploma or GED.

Experience:

• Four + year s of relevant experience .
• Relevant supervisory experience.

Knowledge, Skills & Abilities :

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

Working Conditions

Work Schedule:

• You will need to have flexibility to work a variety of shifts, including nights, weeke nds, holidays and overtime. We operate in a shift bid environment.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements:

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.

Supervi sory Responsibilities

• Supervis e team of Customer Service Agents and Leads .

Legal

Unifi is an Equal Opportunity Employer.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."