Airport Customer Service Agent - DTW (Spirit)

Avature; Detroit (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a fast-growing company as a Customer Service Agent, where you will be the first line of defense for customers. This role involves providing exceptional service, assisting with baggage issues, and ensuring customer satisfaction. With a commitment to equal opportunity, the company offers competitive compensation and a full benefits package, along with exciting opportunities for career advancement. If you are friendly, outgoing, and passionate about helping others, this is the perfect chance to make a positive impact every day.

Benefits

Full Benefits Package

Career Advancement Opportunities

Qualifications

• Must be a resident of Michigan and at least 18 years old.
• Ability to pass a background check and drug screen.

Responsibilities

• Assist passengers with baggage pick-up and resolve issues.
• Utilize software to track and catalog luggage efficiently.

Skills

Customer Service

Problem Solving

Communication

Heavy Lifting

Education

High School diploma or GED

Tools

Computer Software

Job description

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with professionalism and efficiency.
• Performs other related duties as assigned within the appropriate skill and experience levels.
• Must be able to lift, carry, push, and pull items of 70 pounds or more regularly and repetitively, and lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a resident of the state (in-state).
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass a background check up to 10 years.
• Must be at least 18 years old.
• Must have authorization to work in the United States.
• Must complete ramp and SIDA training to obtain airport security identification.
• Ability to carry heavy items up and down jetway stairs.
• Alertness to moving vehicles or aircraft and ability to use radio equipment.

We offer competitive compensation and a full benefits package. As a fast-growing company, we provide exciting and challenging opportunities with unlimited career advancement!

Unifi is committed to equal opportunity employment regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.