Airport Customer Service Agent - Bilingual (LAX)

SilkRoad; Los Angeles (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Hallmark Aviation at Los Angeles (LAX) is seeking Customer Service Representatives to provide exceptional service to international flyers. Roles include assisting at ticket counters, gates, and lobby areas while maintaining calm, organized interactions in a fast-paced airport setting.

Ideal candidates will have strong communication skills, the ability to multitask, and bilingual capabilities to assist diverse passengers and crew effectively.

Qualifications

• Proven ability to stay organized and calm in busy environments.
• Strong verbal and listening communication skills.
• Ability to switch between tasks quickly and efficiently.

Responsibilities

• Deliver exceptional customer service at the airport.
• Assist passengers at ticket counters, gates, and lobby areas as needed.
• Communicate clearly with passengers and crew to resolve issues.
• Assist with cash handling, manifests, and labeling where required.
• Support multiple roles to ensure on-time departures.

Skills

Common sense

Organized

Effective communication

Multi-tasking

Bilingual

Job description

Hallmark Aviation at Los Angeles (LAX) is seeking Customer Service Representatives to provide exceptional service to international flyers. Roles include assisting at ticket counters, gates, and lobby areas while maintaining calm, organized interactions in a fast-paced airport setting.

Ideal candidates will have strong communication skills, the ability to multitask, and bilingual capabilities to assist diverse passengers and crew effectively.