Airport Customer Service Agent

Talent Acquisition Team at GAT; Fort Wayne, Omaha (IN, NE); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service agent to create exceptional airport experiences for passengers. In this fast-paced role, you will be the first point of contact, assisting passengers with check-ins, ticketing, and resolving inquiries. Your ability to communicate effectively and maintain a professional demeanor is crucial in ensuring a smooth travel experience. This position requires standing for extended periods and managing various tasks, including baggage handling and operating jetways. Join a dynamic team that values customer satisfaction and offers a rewarding work environment.

Qualifications

• Must be at least 18 years of age and have a high school diploma or equivalent.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Greet and assist customers promptly and courteously, both in person and over the phone.
• Handle transactions accurately and process checked baggage.

Skills

Customer Service

Communication Skills

Attention to Detail

Ability to Work Independently

Education

High School Diploma or GED

Tools

Airline Computer Systems

Job description

NEOMA - UA, 4501 Abbott Drive, Omaha, Nebraska, United States of America Req #435

Friday, April 11, 2025

Job Summary

As a customer service agent you are the first impression of a passenger's airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast-paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

1. Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
2. Must be able to announce both incoming and outbound flights.
3. Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
4. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
5. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
6. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
7. Able to stand and work in one location for up to four hours at a time.
8. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
9. Work independently without direct supervision.

Requirements:

1. Must be at least 18 years of age.
2. Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
3. Ability to read, speak, and understand the English language.
4. Ability to stand for long periods of time.
5. Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
6. Occasionally lift bags or items weighing between 50 and 70 pounds.
7. Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
8. Must be able to work nights, weekends, and holidays.