Airport Customer Experience Leader

American Airlines; Tulsa (OK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Other Benefits

Job summary

American Airlines in Tulsa, OK is hiring a Customer Service Manager for Airport Customer Experience at Tulsa International. You will lead a frontline team, drive operational excellence and ensure a safe, reliable operation while delivering an elevated customer experience.

The role requires strong leadership, ability to work rotating shifts including weekends/holidays, and experience in airport customer service.

Qualifications

• High School diploma or GED equivalency.
• Previous airport customer service experience.
• Two years of experience leading others.
• Knowledge of company policies and procedural automation.

Responsibilities

• Drives operational excellence.
• Leads frontline team to deliver safe, reliable, high-quality service.
• Coaches and mentors team members in skills and culture.
• Ensures compliance with DOT, FAA and local regulations.
• Builds relationships with customers and internal teams.
• Supports scheduling and rotating shifts.

Skills

Customer service leadership

Team coaching

Communication skills

Problem solving

MS Office

Education

High School diploma or GED equivalency

Job description

American Airlines in Tulsa, OK is hiring a Customer Service Manager for Airport Customer Experience at Tulsa International. You will lead a frontline team, drive operational excellence and ensure a safe, reliable operation while delivering an elevated customer experience.

The role requires strong leadership, ability to work rotating shifts including weekends/holidays, and experience in airport customer service.