Airport Customer Experience Manager

American Airlines; Los Angeles (CA); Presencial; USD 51 000 - 87 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Health benefits

Wellness programs

401(k) plan

Employee discounts

Resumo da oferta

American Airlines in Los Angeles (LAX) is seeking a Customer Service Manager for Airport Customer Experience Administration to lead the front-line team, ensure safety and exceptional customer service, and partner with cross-functional teams. You will drive operational excellence while fostering a culture of safety and service at Terminal 4.

You will coach staff, manage scheduling, and contribute to a high-performance operation within the Airports Team of the Customer Experience Division, with a

Qualificações

• High School diploma or GED equivalency.
• Airport customer service experience preferred.
• Ability to learn union contracts and company policies.

Responsabilidades

• Drives safe, high-performing operation with exceptional customer service.
• Coaches and mentors frontline team members in skill development and culture.
• Establishes team and individual goals aligned with department objectives.
• Allocates resources to meet operational goals safely.
• Produces local reporting based on station leadership needs.

Conhecimentos

Leadership

Team management

Customer service

Safety awareness

Communication

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

American Airlines in Los Angeles (LAX) is seeking a Customer Service Manager for Airport Customer Experience Administration to lead the front-line team, ensure safety and exceptional customer service, and partner with cross-functional teams. You will drive operational excellence while fostering a culture of safety and service at Terminal 4.

You will coach staff, manage scheduling, and contribute to a high-performance operation within the Airports Team of the Customer Experience Division, with a