Airport Curbside Concierge Check-in Agent

Metropolis Technologies; Appleton (WI); On-site; USD 12,398 - 20,664; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Bags, a Metropolis company, is seeking a Curbside Concierge – Airline Check‑in Agent in Appleton, WI. You will greet guests, assist with luggage check-in, tag bags, and provide boarding passes while handling payments in a fast-paced environment.

Must maintain a positive, friendly and professional demeanor, comply with TSA standards, and ensure secure handling of luggage throughout the process. Prior guest service experience is preferred.

Qualifications

• Able to work in the early morning rotation.
• At least 6 months experience in a face-to-face guest service position preferred.
• Data entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Must be eligible to work in the United States.
• Must pass pre-employment background screening.
• Must pass pre-employment drug testing process.

Responsibilities

• Greet guests warmly as they approach the desk.
• Assist guests with check-in of luggage to appropriate airlines and verify flight itinerary and number of bags.
• Input guest information for new enrollees in the process.
• Process check-in of bags and collect payments as per airline requirements.
• Weigh and charge for overweight bags.
• Tag luggage with destination tags and provide boarding passes and receipts.
• Secure luggage after processing and maintain desk organization.
• Maintain a positive, friendly, and professional demeanor at all times.

Skills

Guest service

Communication

Data entry

POS system

Tools

POS system

Job description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

As a Curbside Concierge – Airline Check‑in Agent, you will handle and secure luggage according to TSA standards, issue boarding passes, tag bags, and provide general information to airline passengers. You will maintain a positive and friendly attitude in a fast‑paced, high‑volume service environment while adhering to safety, security, and hazardous materials procedures.

• Immediately and warmly greet guests as they approach the desk.
• Assist guest with check‑in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check‑in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the Concierge desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• The ability to manage simple addition.

Qualifications

Required qualifications include:

• Ability to work in the early morning rotation.
• At least 6 months experience in a face-to-face guest service position preferred.
• Data entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment drug testing process.

Physical Requirements

• Follow company appearance guidelines.
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Weather: Outdoors 100% of the time including all temperatures and types of weather.
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
• Standing: 100%. Must be able to stand for up to eight hours at a time.
• Requires lifting, carrying, reaching, pushing, and pulling up to 75 lbs regularly.
• Occasional bending, squatting, and kneeling (11‑33%).
• Walking: 50% of the time.

Appearance Guidelines

• Men must be clean shaven except for a fully‑grown mustache, beard, or goatee.
• No visible tattoos or body piercings are allowed; any tattoos must be covered by uniform or other approved means.
• Clean and well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

Salary Range: $15.00 per hour (+ tips)

Eligible employees will participate in various benefits plans including medical, dental, vision, flexible spending accounts, long‑term and short‑term disability, life insurance, accident insurance, 401(k), and paid time off.

SP+ is an equal opportunity employer committed to recruitment, hiring, training, and promotion on the basis of merit, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or any other protected class.

Location

US-WI-APPLETON