Airport Curbside Concierge Check-in Agent

SP+; Appleton (WI); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

SP+ is seeking a Curbside Concierge at Appleton Airport, responsible for handling baggage and providing exceptional customer service. This position requires strong communication skills and the ability to manage luggage in a fast-paced environment.

The ideal candidate will assist guests with check-in processes, maintain a friendly demeanor, and adhere to safety procedures. This full-time role involves working outside and handling physical tasks including lifting luggage.

Benefits include medical plans and paid time off, with a salary of $15.00/hr.

Qualifications

• Ability to work afternoons and weekends.
• At least 6 months experience in a face-to-face guest service position preferred.
• Ability to communicate clearly with guests and clients.

Responsibilities

• Handle and secure luggage according to TSA standards.
• Issue boarding passes and tag bags for airline passengers.
• Provide general information to passengers.

Skills

Customer service

Data Entry

Communication

Job description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience - especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys - saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Position Details

Requisition ID: 2026-58036

Location: APPLETON AIRPORT, W6390 CHALLENGER DR, APPLETON, WI 54914-9119, US-WI-APPLETON, APPLETON WI United States

Job Type: Full-Time

Category: Airport Services

Responsibilities

A Curbside Concierge - Airline Check-in Agent’s responsibilities include handling and securing luggage according to the Transportation Security Administration’s (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the Concierge desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• The ability to manage simple addition.

Qualifications

• Ability to work afternoons and weekends.
• At least 6 months experience in a face-to-face guest service position preferred.
• Data Entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment drug testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines.
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Weather: outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
• Noise: continued vehicle noise including vehicle horns, multiple conversations and large group noise.
• Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) be required to lift, carry, reach, push, and pull up to 75 lbs.
• Will occasionally (11-33%) be required to bend, squat, and kneel.
• Walking: 50%.

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Appearance Guidelines

• With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

Salary Range

$15.00/hr

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.

EEO Statement

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.