Airport Coordinator - JFK

Travel For Teens; New York (NY); On-site; USD 21,000 - 34,000; Part time

Job summary

Travel For Teens is seeking a Seasonal Airport Coordinator at JFK to support families during peak summer travel. The role involves assisting travelers in the airline check-in area, guiding check-in and security steps, and coordinating with airline staff to resolve issues.

Ideal candidates are 21+ with a clean background, able to work 12+ hour shifts, and comfortable staying calm under pressure in a busy airport environment.

Qualifications

• 21+ years old with government-issued ID and valid credit card.
• Clean background check.
• Live near JFK Airport with reliable transportation.
• Working smartphone and access to spreadsheets.
• Experience working with teenagers.
• Ability to work 12+ hours on/off and stand/walk for extended periods.
• Excellent communication and interpersonal skills.
• Ability to stay calm and resourceful under pressure.
• Significant airport/airline experience preferred (bonus for UMs).

Responsibilities

• Provide excellent customer service as the first point of contact for families, creating a welcoming experience.
• Facilitate check-in and airport processes, guiding travelers through procedures and escorting Unaccompanied Minors as needed.
• Track and manage traveler groups, maintaining clear communication to account for all students and adapt to delays or changes.
• Handle travel-related issues, acting as a first responder for problems during check-in or with flights, coordinating with airline staff.
• Provide occasional overnight chaperone support, staying at airport hotels if required by schedule changes.

Skills

Customer service

Communication

Interpersonal skills

Ability to work long hours

Teen traveler experience

Calm under pressure

Tools

Spreadsheets

Smartphone

Job description

Seasonal Airport Coordinator - JFK

This is a seasonal, part-time position assisting our Logistics Team at specific US hub airports during the peak summer travel season (mid-June to mid-August). Airport Coordinators are the primary point of contact for families on travel days, working in the airline check-in area to greet and assist TFT travelers and their families.

Responsibilities

• Provide excellent customer service: As the first point of contact for many families, create a positive and welcoming experience. Calm anxieties, answer questions, and build excitement for the upcoming trip.
• Facilitate check-in and airport processes: Guide travelers through check-in, security, and boarding procedures. Escort Unaccompanied Minors as needed.
• Track and manage traveler groups: Maintain clear communication with travelers and TFT staff to ensure all students are accounted for. Adapt to flight delays, cancellations, and other changes.
• Handle travel-related issues: Act as the first responder for problems during check-in or with connecting flights. Collaborate with airline staff and other stakeholders as needed.
• Provide occasional overnight chaperone support: Stay at an airport hotel to supervise travelers if needed due to airline schedule changes or emergencies.

Qualifications

• 21+ years old with a government-issued ID and valid credit card
• Clean background check
• Live near JFK Airport with reliable transportation (car or public transit)
• Working smartphone and access to spreadsheets
• Experience working with teenagers
• Ability to work 12+ hours on/off and stand/walk for extended periods
• Excellent communication and interpersonal skills
• Ability to stay calm and resourceful under pressure
• Significant airport/airline experience preferred (bonus for experience with Unaccompanied Minors)

Availability and Dates

Must be available for at least 8-10 of the following dates. Those with more availability will be given greater consideration. (Not guaranteed to work all dates; hotel overnights as needed)

June: 25th, 27th, 29th

July: 2nd, 5th, 7th, 8th, 9th, 11th, 14th, 15th, 16th, 18th, 19th, 20th, 21st, 22nd, 23rd, 24th, 25th, 28th, 30th, 31st

August: 2nd, 3rd, 4th, 5th, 7th, 10th, 12th

Compensation

Compensation is based on time spent at the airport, with increased pay if an overnight airport stay is needed. Meal and travel stipends will also be included.