Airport Compliance Lead - Permits & Services

Miami-Dade County; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

Miami-Dade Aviation Department seeks a customer-service oriented professional to handle ground transportation permits and employee parking decals, while providing guidance to the public and airport partners.

The role emphasizes compliance with departmental policies and responding to inquiries; a high school diploma or GED with four years of related experience is required, with college coursework substituting year-for-year for experience. Security screening applies to employment.

Qualifications

• High school diploma or GED required.
• Four years of customer service, public contact, payroll, and administrative experience required.
• Completion of college coursework may substitute for the required work experience on a year-for-year basis.

Responsibilities

• Provide customer service and guidance regarding ground transportation permits and decals.
• Review and update operational directives, procedures, and work practices to incorporate new technologies and system upgrades.
• Respond to telephone calls, emails, facsimile transmissions, and in-person inquiries from the public, airport partners, and associates.
• Review insurance certificates to verify required coverage and additional insured provisions; research accounts for audit purposes.

Skills

Customer service

Public contact

Payroll

Administrative experience

Education

High school or GED

Job description

Miami-Dade Aviation Department seeks a customer-service oriented professional to handle ground transportation permits and employee parking decals, while providing guidance to the public and airport partners.

The role emphasizes compliance with departmental policies and responding to inquiries; a high school diploma or GED with four years of related experience is required, with college coursework substituting year-for-year for experience. Security screening applies to employment.