Airport Compliance Senior Specialist

Miami-Dade-County; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

Miami-Dade Aviation Department seeks a customer-service oriented professional to handle ground transportation permits and employee parking decals, while providing guidance to the public and airport partners.

The role emphasizes compliance with departmental policies and responding to inquiries; a high school diploma or GED with four years of related experience is required, with college coursework substituting year-for-year for experience. Security screening applies to employment.

Qualifications

• High school diploma or GED required.
• Four years of customer service, public contact, payroll, and administrative experience required.
• Completion of college coursework may substitute for the required work experience on a year-for-year basis.

Responsibilities

• Provide customer service and guidance regarding ground transportation permits and decals.
• Review and update operational directives, procedures, and work practices to incorporate new technologies and system upgrades.
• Respond to telephone calls, emails, facsimile transmissions, and in-person inquiries from the public, airport partners, and associates.
• Review insurance certificates to verify required coverage and additional insured provisions; research accounts for audit purposes.

Skills

Customer service

Public contact

Payroll

Administrative experience

Education

High school or GED

Job description

High school or GED. Four years of customer service or public contact, payroll, and administrative experience are required. Completion of college coursework may substitute for the required work experience on a year-for-year basis.

Recruitment Notes

This position provides customer service and ensures compliance with divisional and departmental policies while performing administrative functions related to ground transportation permits and employee parking decals. Reviews and updates operational directives, procedures, and work practices to incorporate new technologies and system upgrades. Responds to telephone calls, emails, facsimile transmissions, and in-person inquiries from the public, airport business partners, and their associates, providing guidance and information regarding ground transportation permits and decals. Reviews insurance certificates to verify required coverage and additional insured provisions and research accounts as needed for audit purposes.

Airport Security

Applicants qualifying for employment with the Miami-Dade Aviation Department will be subject to extensive security screening, including but not limited to fingerprint checks, employment verification, and other such procedures as may be mandated by federal law. The security clearance required by federal law is a continuing condition of employment.