Airport Car Rental Sales Specialist

Budget Car and Truck Rental of Utah

Provo (UT)

On-site

USD 32,000 - 42,000

Full time

3 days ago

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Job summary

Budget Car and Truck Rental of Utah is hiring an Airport Rental Agent / Rental Sales Agent to join our team in Provo and American Fork, Utah. This customer-facing role covers car rentals, reservations, agreements, vehicle selection, returns, and added services.

You will help travelers with rentals, upsell products, and ensure smooth operations in a fast-paced airport environment. Prior car rental or customer service experience is a plus, with training provided.

Qualifications

High school diploma or equivalent is required.
18 years of age or older.
Legally authorized to work in the United States.
Valid driver’s license with acceptable driving history.

Responsibilities

Assist customers with car rentals, reservations, vehicle pickups, extensions, exchanges and returns.
Provide friendly and professional customer service throughout the rental experience.
Explain rental rates, vehicle options, protection products, upgrades and additional services.
Identify opportunities to increase revenue through upselling and cross-selling.
Complete rental agreements, verify customer information, and process transactions accurately.
Answer questions and resolve customer concerns while maintaining a positive customer experience.
Inspect vehicles before and after rentals and document existing damage or condition issues.
Help ensure vehicles are clean, inspected, fueled, and rental-ready.
Learn fleet features to confidently assist customers with vehicle selection.
Maintain records and follow procedures for contracts, payments, vehicles, and customer information.
Communicate with coworkers and other departments to keep airport and branch rental operations running efficiently.