Airport Café Daily Operations Lead

Otg-Management-0086288d; Houston (TX); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

OTG's Starbucks Daily Operations Lead in Houston (IAH) supports the store manager in executing daily operations, deploying crew, and ensuring prompt service, quality beverages, and a clean, safe store environment.

You will lead by example, train crew members, and coordinate opening and closing duties while maintaining high service standards and guest satisfaction. OTG values teamwork and safety, and accommodations may be provided to foster an inclusive, upbeat workplace.

Formación

• Must be at least 18 years of age.
• ServSafe certification or equivalent within 30 days of hire.
• Able to lift 35 pounds.
• Able to stand for extended periods, stoop, kneel, and crouch.
• Flexible availability, including nights, weekends, holidays, and inclement weather.

Responsabilidades

• Promote OTG's culture, values, and mission with integrity and knowledge.
• Maintain a calm demeanor during high-volume events and set a positive example.
• Assist in training new crew members and provide positive reinforcement and coaching.
• Deliver the OTG experience by prioritizing guest needs, connecting with them, and responding to their needs.
• Maintain a clean and organized workspace, ensuring health, safety, and sanitation guidelines are followed.
• Communicate product outages, equipment issues, or service problems to the manager immediately.
• Execute store operations, organize opening and closing duties, and utilize operational tools for excellence.

Conocimientos

English proficiency

Descripción del empleo

OTG's Starbucks Daily Operations Lead in Houston (IAH) supports the store manager in executing daily operations, deploying crew, and ensuring prompt service, quality beverages, and a clean, safe store environment.

You will lead by example, train crew members, and coordinate opening and closing duties while maintaining high service standards and guest satisfaction. OTG values teamwork and safety, and accommodations may be provided to foster an inclusive, upbeat workplace.