Airport Bag Drop Supervisor

ABM Industries; Virginia (MN); On-site; USD 25,435 - 36,226; Full time

Benefits offered by this job

Benefits package

Incentive program

Job summary

ABM Industries is seeking a Customer Service Bag Drop Supervisor to lead the Vendor Behind Counter (VBC) operations and guide a team of VBC Agents. You will greet passengers, verify travel documents, issue baggage tags, and ensure baggage transfer to the airline system with safety and compliance.

The role emphasizes superior customer service, on-time flight departures, and partnership with airline personnel and ABM Aviation leadership.

Qualifications

• High School Diploma or GED.
• Minimum one year of airport, airline, passenger service, hospitality, or customer service experience.
• Previous lead, trainer, or supervisory experience in a customer-facing environment.
• Ability to lead employees in a fast-paced operational environment.
• Strong verbal and written communication skills.
• Ability to solve problems and make sound operational decisions.
• Basic computer proficiency, including Microsoft Outlook, Word, Excel, and Teams.
• Ability to work a flexible schedule, including nights, weekends, holidays, overtime, and rotating shifts.

Responsibilities

• Supervise daily Vendor Behind Counter operations to ensure safe, efficient, and customer-focused passenger service.
• Direct the activities of assigned VBC Agents throughout each shift.
• Ensure staffing levels meet operational needs based on passenger volumes and airline schedules.
• Coordinate employee assignments, lunches, breaks, and shift coverage.
• Monitor passenger queues and proactively adjust staffing to minimize customer wait times.
• Ensure operational goals and client service expectations are achieved.
• Maintain communication with Operations Management regarding staffing, service levels, and operational issues.
• Assist with irregular operations, delayed flights, schedule changes, and operational disruptions.

Skills

Customer service

Leadership

Communication

Time management

Conflict resolution

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

ABM Industries is seeking a Customer Service Bag Drop Supervisor to lead the Vendor Behind Counter (VBC) operations and guide a team of VBC Agents. You will greet passengers, verify travel documents, issue baggage tags, and ensure baggage transfer to the airline system with safety and compliance.

The role emphasizes superior customer service, on-time flight departures, and partnership with airline personnel and ABM Aviation leadership.