Airport Agent - Customer Service & Ramp (Part-Time) (PVD)

All Aviation Jobs; Warwick (RI); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

On-the-job training

Paid time off

Parental leave

Professional development assistance

Vision insurance

Job summary

United Ground Express in Warwick, RI is hiring an Airport Agent - Customer Service & Ramp. You will greet passengers, manage check-in and ticketing, and use reservation software to rebook itineraries and issue boarding passes.

Role requires lifting up to 70 lbs, working all shifts, and compliance with FAA regulations. In-person work with competitive benefits and a pay rate of $16.50 per hour.

Qualifications

• Must be at least 18 years old.
• Pass pre-employment checks including background and drug screen.
• Able to lift and carry up to 70 lbs and work in all weather.
• Able to read, write and understand English fluently.
• Authorized to work in the United States without sponsorship.
• Valid US driver’s license required.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation software to rebook itineraries, issue boarding passes, and collect fees.
• Ensure passenger information is accurate and flights depart on time.
• Resolve passenger issues per policy during flight interruptions.
• May assist in Baggage Service Office with baggage tracking and questions.
• Lift baggage up to 70 lbs and operate ground equipment as needed.

Skills

Customer service

Communication

Computers

Radio communication

Baggage handling

Safety compliance

Tools

Reservation software

Radio equipment

Job description

Airport Agent - Customer Service & Ramp - $16.50/hr

Key responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• May require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts during loading/unloading operations
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories
• Work outdoors in all temperatures and weather conditions

Qualifications And Minimum Requirements

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship
• Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)

What we provide

• Competitive benefits
• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family
• Career advancement opportunities

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications.

PVD Rhode Island T.F. Green International Airport Providence

Pay: $16.50 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person