Airline Passenger Assistant

ABM Industries; Nashville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

ABM Industries is seeking a reliable Airline Passenger Assistant (Wheelchair Agent) in Nashville, TN to assist passengers requiring wheelchair services, transporting them safely and professionally.

This role emphasizes strong customer service, basic English literacy, and on-the-job training; no degree or prior experience required, with a military-friendly environment.

Qualifications

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided
• Must be proficient in reading, writing and speaking English
• Preferred: One year of customer service experience preferred

Responsibilities

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Skills

English proficiency

Customer service

Job description

Overview

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf)

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

Responsibilities

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Qualifications

Required:

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provide
• Must be proficient in to read, write and speak in English

Preferred:

• One (1) year of customer service experience preferred

REQNUMBER: 173363

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.