AIRLINE PASSENGER ASSIST

ABM industries; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

ABM Industries is hiring an Airline Passenger Assistant (Wheelchair Agent) to support airline passengers requiring wheelchair assistance. This customer‑facing role emphasizes safety, empathy, and efficient service in a fast paced environment.

The job involves transporting passengers in wheelchairs, assisting with baggage, coordinating with dispatchers and gate agents, and completing incident reports. Training is provided and tipping is customary.

Qualifications

• Required: Must be 18 years of age or older
• Preferred: One (1) year of customer service experience preferred

Responsibilities

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Job description

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

Qualifications

Required:

• Must be 18 years of age or older


• No high school diploma, GED or college degree required


• No experience required and on the job training provided

Preferred:

• One (1) year of customer service experience preferred

Responsibilities

• Follow safety precautions at all times while transporting passengers


• Positive interpersonal interaction with passengers


• Comply with all client and/or site security requirements and processes


• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds


• Assist passengers with baggage retrieval and transport, if necessary


• Coordinate assignments with dispatchers and gate Agents, if necessary


• Complete thorough Incident Reports