Airline Passenger Assistant

ABM Industries Inc.; Lexington (KY); On-site; USD 25,000 - 32,000; Full time

Job summary

ABM Industries Inc. is seeking Wheelchair Agents for their airline services. This customer service-driven role involves assisting passengers requiring wheelchair support and provides on-the-job training. Ideal for those entering or re-entering the workforce, ABM encourages military veterans to apply, offering a supportive environment and a range of benefits.

Benefits

Comprehensive benefits package

Military and veteran friendly employer

Qualifications

• Must be 18 years of age or older.
• No experience required; on-the-job training provided.
• Customer service experience preferred.

Responsibilities

• Transport passengers in wheelchairs safely.
• Interact positively with passengers and assist with baggage.
• Complete Incident Reports as needed.

Skills

Customer service

Interpersonal skills

Safety compliance

Education

No formal education required

Job description

Job Summary Details:
The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.
Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visitABMEmployee Benefits| Front Line Team Members| (Programa de Beneficios de ABM)

Basic Qualifications:
• Must be 18 years of age or older • No high school diploma, GED or college degree required • No experience required and on the job training provided
Preferred Qualification:
• One (1) year of customer service experience preferred
Responsibilities:
• Follow safety precautions at all times while transporting passengers • Positive interpersonal interaction with passengers • Comply with all client and/or site security requirements and processes • Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds • Assist passengers with baggage retrieval and transport, if necessary • Coordinate assignments with dispatchers and gate Agents, if necessary • Complete thorough Incident Reports
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1