Lead Airline Passenger Assistant

ABM Industries Inc.; Lexington (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

ABM Industries Inc. is seeking an Airline Passenger Assistant, also known as a Wheelchair Agent, to provide essential customer service for passengers requiring wheelchair assistance. This role offers on-the-job training, making it ideal for those entering the workforce. The position emphasizes safety and positive passenger interactions, with potential earnings supplemented by tips.

Benefits

Comprehensive benefits package

Military and veteran-friendly employer

Qualifications

• Must be 18 years of age or older.
• No experience required; on-the-job training provided.

Responsibilities

• Transport passengers in wheelchairs safely.
• Maintain positive interactions with passengers.
• Complete incident reports as necessary.

Skills

Customer Service

Job description

Job Summary Details:

The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented, and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service can increase their earnings between $25–$100 per week.

Benefit Information:

ABM offers a comprehensive benefits package. For more information about ABM’s benefits, visit ABMEmployee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).

Basic Qualifications:

• Must be 18 years of age or older
• No high school diploma, GED, or college degree required
• No experience required; on-the-job training provided

Preferred Qualifications:

• One (1) year of customer service experience preferred

Responsibilities:

• Follow safety precautions at all times while transporting passengers
• Maintain positive interpersonal interactions with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate agents, if necessary
• Complete thorough incident reports

This position is suitable for someone just entering or returning to the workforce with limited experience and education. ABM is a military and veteran-friendly employer, and veterans and candidates with military experience are encouraged to apply. Military Occupational Specialty Codes: 88H, 88M, LS, 0431, 2T2X1.