Airline Ops & Customer Success Manager

Gate Gourmet; Miami (FL); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, and vision plans

Voluntary short-term/long-term-disabil

Voluntary life, accident, and hospital

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit roles

Job summary

Gate Gourmet in Miami, FL is seeking a Manager, Ops, Customer Service to align operational execution with customer requirements and act as the liaison between the airline customer and Gate Gourmet’s unit.

The role reports to the General Manager of the unit and involves managing performance expectations, coordinating with production, and ensuring accurate invoicing and timely delivery. A minimum of 3 years in account/project management and strong communication are required.

Qualifications

• Minimum of 3 years of account/project management experience.
• Excellent written and oral communication skills.
• Bilingual is a plus.

Responsibilities

• Agree on performance expectations with the commercial team and work with GM/Unit staff to deliver against these expectations.
• Approve specialty orders, uplifts, with GM consent, and ensure invoice accuracy and timelines.
• Coordinate with production to maintain current specifications and customer expectations through routine audits.
• Ensure supply chain/purchasing has current up-to-date data to support purchasing requirements.
• Communicate customer goals and represent customer interests to the local team.
• Provide weekly input on account activity, service status and call reports to GM/Account Director.

Skills

Account management

Project management

Communication

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Job description

Gate Gourmet in Miami, FL is seeking a Manager, Ops, Customer Service to align operational execution with customer requirements and act as the liaison between the airline customer and Gate Gourmet’s unit.

The role reports to the General Manager of the unit and involves managing performance expectations, coordinating with production, and ensuring accurate invoicing and timely delivery. A minimum of 3 years in account/project management and strong communication are required.