Airline Catering Administrative Manager

Atlantic Street Capital Advisors, Inc.; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading airline catering company in Cleveland is seeking an Administrative Manager to coordinate with airline accounts and manage operational standards in the Flight Kitchen. This role requires liaising with various departments to ensure compliance with customer specifications and manage inventory control. The ideal candidate will have strong communication skills and experience in project management. This position is full-time and requires a mid-senior level of expertise.

Qualifications

• Strong communication skills to liaise effectively with departments and airlines.
• Ability to maintain high standards in food safety and compliance.
• Experience in inventory control and budgeting.

Responsibilities

• Act as liaison with department Managers regarding performance issues.
• Coordinate menu presentations and schedule changes with airlines.
• Monitor compliance with customer specifications and policies.
• Develop and maintain relationships with assigned airline accounts.

Job description

Administrative Manager

The Administrative Manager acts as a liaison with all department Managers in the Flight Kitchen and airline(s) regarding performance issues and customer’s requests. He/she will be responsible for coordinating and directing menu presentations, spec changes and schedule changes with the airlines.

Main Duties

• Account Management for all airline accounts, office supplies, auxiliary vendor accounts
• Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations.
• Ensure accurate billing and provisioning to the airline
• Maintain daily par levels and inventory control in accordance with customer standards
• Ensure equipment inventory is taken in a timely and accurate manner
• Ensure the on‑time departure of all flights using catering guidelines
• Support the respective departments regarding all airline cycle changes
• Monitor and ensure compliance with customer specifications and equipment, policies, and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
• Maintain customer specifications and monitor changes
• Ensure that the airlines measurement system is considered in each department
• Coordinate and participate in all Flight Kitchen evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner. Monitor and ensure Flight compliance with the airline’s safety expectations
• Develop, document, and maintain flight attendant comment and delay database
• Support the Food Department in menu presentations as needed.
• Assist in Chef tables with Food Safety
• Track quality scores
• Ensure par levels of local inventory and specific goods (supplies and services)
• Participate in special customer projects Leadership
• Ensure that the areas of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company’s values and management principles live in the department(s)
• Plan / Implement and control the cost budget in area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety and etc.;

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology

Industries

Business Consulting and Services

Cleveland, OH