Administrative Manager SC

Wearegat; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading catering service at Austin International Airport is seeking an Administrative Account Manager. This role involves managing airline accounts, ensuring compliance with safety standards, and maintaining relationships with various stakeholders. The ideal candidate will be responsible for coordinating menu presentations, managing inventory, and facilitating communication between the Flight Kitchen and airline partners.

Responsibilities

• Acts as a liaison with department Managers regarding performance issues.
• Account Management for all airline accounts.
• Develop and maintain relationships with assigned accounts.
• Ensure accurate billing and provisioning to the airlines.
• Monitor and ensure compliance with customer specifications.

Job description

Overview

Posted Saturday, February 15, 2025 at 5:00 AM

GAT Sky Cafe is seeking dynamic, dependable, and motivated individuals to join our team at Austin International Airport!

Administrative Account Manager

Responsibilities

• Acts as a liaison with all department Managers in the Flight Kitchen and airline(s) regarding performance issues and customer’s requests. He/she will be responsible for coordinating and directing menu presentations, spec changes and schedule changes with the airlines.
• Account Management for all airline accounts, office supplies, auxiliary vendor accounts
• Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations.
• Ensure accurate billing and provisioning to the airline
• Maintain daily par levels and inventory control in accordance with customer standards
• Ensure equipment inventory is taken in a timely and accurate manner
• Ensure the on-time departure of all flights using catering guidelines
• Support the respective departments regarding all airline cycle changes
• Monitor and ensure compliance with customer specifications and equipment, policies, and procedures (FDA, HACCP, etc.) in cooperation with the responsible Quality Manager
• Maintain customer specifications and monitor changes
• Ensure that the airlines measurement system is considered in each department
• Coordinate and participate in all Flight Kitchen evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
• Monitor and ensure Flight compliance with the airline’s safety expectations
• Develop, document, and maintain flight attendant comment and delay database
• Support the Food Department in menu presentations as needed.
• Assist in Chef tables with Food Safety
• Track quality scores
• Ensure par levels of local inventory and specific goods (supplies and services)
• Participate in special customer projects

Leadership and Compliance

• Ensure that the areas of responsibility are properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety and etc.