Airline Catering Administrative Manager

Wearegat; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading flight catering service in Cleveland seeks an Administrative Manager to oversee account management and ensure compliance with airline specifications. The role involves coordinating with multiple departments to maintain high standards of service and safety in catering. Strong leadership and relationship management skills are essential for success in guiding the team and managing interactions with various airline partners. Candidates must possess experience in inventory control and understand FDA guidelines.

Qualifications

• Experience in account and inventory management is essential.
• Strong relationship-building skills required.
• Knowledge of FDA and HACCP regulations preferred.

Responsibilities

• Act as a liaison across departments regarding performance issues.
• Coordinate menu presentations and schedule changes with airlines.
• Ensure compliance with customer specifications and guidelines.

Skills

Account Management

Relationship Management

Inventory Control

Compliance Monitoring

Leadership

Job description

OHCLE - XU, 5970 Cargo Rd., Cleveland, Ohio, United States of America

Job Description

The Administrative Manager acts as a liaison with all department Managers in the Flight Kitchen and airline(s) regarding performance issues and customer’s requests. He/she will be responsible for coordinating and directing menu presentations, spec changes and schedule changes with the airlines.

Main Duties

• Account Management for all airline accounts, office supplies, auxiliary vendor accounts
• Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations
• Ensure accurate billing and provisioning to the airline
• Maintain daily par levels and inventory control in accordance with customer standards
• Ensure equipment inventory is taken in a timely and accurate manner
• Ensure the on-time departure of all flights using catering guidelines
• Support the respective departments regarding all airline cycle changes
• Monitor and ensure compliance with customer specifications and equipment, policies, and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
• Maintain customer specifications and monitor changes
• Ensure that the airlines measurement system is considered in each department
• Coordinate and participate in all Flight Kitchen evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
• Monitor and ensure Flight compliance with the airline’s safety expectations
• Develop, document, and maintain flight attendant comment and delay database
• Support the Food Department in menu presentations as needed
• Assist in Chef tables with Food Safety
• Track quality scores
• Ensure par levels of local inventory and specific goods (supplies and services)
• Participate in special customer projects
• Leadership
• Ensure that the areas of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety and etc.