Airline Catering-Operations Manager

Flying Food Group; Kahului (HI); On-site; USD 85,000 - 90,000; Full time

Job summary

Flying Food Group in Kahului, HI seeks an Operations Manager to coordinate transportation, dispatch, sanitation, and warehouse activities, ensuring timely, high-quality service to customers. This is a full-time, on-site leadership role in a refrigerated processing environment.

The role manages the operations budget to meet financial targets, oversees training, enforces HACCP and TSA/CBP compliance, and drives safety and continuous improvement across the facility.

Qualifications

• Bachelor degree or equivalent combination of education and experience.
• Lean, Kaizen, Six Sigma experience in a manufacturing environment.
• Food manufacturing or processing experience a plus.
• Minimum 4-5 years broad-based Operations Management.
• Bilingual in English and Spanish a plus.
• Financial management and leadership skills.
• Effective employee relations and communication skills.
• Proficient with Microsoft Office suite, especially Excel.

Responsibilities

• Oversees transportation, dispatch, sanitation, and warehouse operations.
• Manages the operations budget to achieve financial goals.
• Ensures training, HACCP, TSA/CBP compliance and safety.
• Coordinates equipment setup, loading accuracy, and inventory.
• Interfaces with customers to ensure satisfaction and issue follow-up.
• Provides leadership, feedback, and direction in a team environment.

Skills

Lean

Kaizen

Six Sigma

Financial management

Leadership

Employee relations

Communication

Education

Bachelor degree or equivalent

Tools

Excel

Microsoft Office

Job description

Classification: Non-Exempt

Salary Range: $85,000.00 to $90,000.00

Reports to: Regional GM

Date: March 2026

Job Description

The Operations Manager is responsible for coordinating transportation, dispatch, sanitation, warehouse, equipment setup, to deliver accurate, quality service to our customers. They manage the budget for operations to achieve financial goals, ensure training is effectively administered, compliance with TSA, CBP, and compliance with HACCP plans and regulations. Ensures safety awareness and prevention measure are followed within the facility on a continuous basis to prevent accidents.

Essential Functions

• Supervises and oversees General operations within Transportation,
• Production, Equipment Setup, Sanitation, including porters.
• Ensure safe practices are followed while loading and unloading aircraft.
• Ensure drivers and coordinators follow customer requirements and aircraft requirements.
• Manage equipment setup department to ensure accurate loading of carts.
• Comply with third party security inspection and verification procedures.
• Ensure food safety and HACCP requirement are followed with meals in final hold and meals loaded on the customer aircraft.
• Coordinate dishroom operation to ensure equipment is clean, organized correctly and available to the facility to meet production requirements.
• Coordinate Equipment Setup to ensure accurate packing and delivery of product to the customer.
• Manage customer inventory in facility and in outside warehouse.
• Ensure all equipment and vehicles are properly maintained and in good working condition.
• Manage departmental costs to ensure attainment of monthly financial budget.
• Interface with customers to ensure satisfaction and follow up on issues.
• Ensure HACCP procedures are followed, and employees are trained.
• Ensure safety awareness and training implemented in all related departments.

Other Responsibilities and duties will include, but not be limited to:

• Knowledge of internal policies and procedures
• Competent to work independently within area of expertise.
• Ability to solve quality related problems.
• Ability to deal with a variety of compliance situations and implement continuous improvement.
• Knows and follows all safety requirements; strives to maintain a safe work environment.
• Effectively gives and receives feedback; willingly asks questions and seeks direction, as needed.
• Must be able to function within a team environment.
• Performs tasks under general supervision.
• Well versed in Bonded procedures

Job Qualifications:

• Bachelor degree or an equivalent combination of education and experience
• Lean, Kaizen, Six Sigma experience in a Manufacturing environment.
• Food manufacturing or processing experience a plus
• A minimum of 4-5 years broad-based Operations Management
• Candidate bilingual in English and Spanish a plus
• Financial management and Leadership skills
• Effective employee relations skills
• Effective written and verbal communication skills
• Proficient with Microsoft Office suite, specifically in Excel

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment. The facility is widely refrigerated, and work is required inside refrigerated processing areas.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and stand for long periods of time and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. The facility operates 24 hours, 365 days. Must be willing to work any shift, days off as assigned by plant leadership.

Travel

0%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.