Airline Account Manager SFO

Pacific Aviation; San Francisco (CA); On-site; USD 63,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

401k with employer match

Paid Time Off

Holidays

Collaborative leadership team

Job summary

Pacific Aviation is seeking an Airline Account Manager to service client operations based out of SFO. The role requires strong organizational and interpersonal skills to manage airline account operations and meet service level targets.

Responsibilities include coordinating passenger services, liaising with multiple stakeholders, and ensuring compliance with company, airport, and regulatory policies. The position offers a competitive salary with a bonus opportunity and standard benefits.

Qualifications

• 2–3 years in passenger and baggage handling services
• 3+ years in airlines industry in supervisory role
• Strong communication and leadership abilities
• Willing to work rotating shifts, weekends and holidays

Responsibilities

• Satisfy customer airline expectations
• Liaise with clients, management, staff, vendors, and agencies
• Direct and coordinate airline passenger services at the airport terminal
• Ensure operations meet SLAs with customer airlines
• Ensure compliance with policies and regulations; resolve issues
• Integrate technical and manual methods per contract
• Plan staff schedules for optimal resource use
• Prepare daily flight operation reports and payroll hours
• Participate in Quality Management and preventive actions
• Lead incident investigations and enforce safety compliance
• Onboard new hires and assess customer service after training

Skills

Passenger handling

Airlines experience (supervisory)

Independent work

Communication skills

Team leadership

Rotating shifts

Job description

Our Pacific Aviation family creates an environment where, together, we can all succeed.

Pacific Aviation is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 30-year plus success record. We currently support major airports from the West to East Coast.

We are looking for an Airline Account Manager to service our client operations based out of SFO. This management role requires excellent organizational and interpersonal skills in addition to understand and manage the operational needs of an airline account.

Requirements

MAIN DUTIES

• Satisfy customer airline expectations.
• Liaison with client, upper management, company employees, vendors and government agencies.
• Direct and coordinate airline passenger service activities at terminal point located at the airport.
• Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlines.
• Ensure the operations satisfy all company, airline, airport and government policies and regulations. Addressing and resolving all customer service issues.
• Ensure the integration of technical and manual methods in compliance with contractual obligations.
• Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources.
• Preparation and submission of reports pertaining to daily flight operations, payroll hours, billing and preparation of monthly staff schedule.
• Participate in Quality Management system while proposing and applying preventive and/ or corrective measures.
• Ensure integration of new employees in the operation and participate in staff evaluations.
• Implement training programs and procedure as determined by airline or company management.
• Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policy.
• Implement corrective actions as necessary for non compliances identified in routine quality and safety audits.Report upon and discuss any discrepancies, errors or incidents with the station manager.
• Propose necessary methods for improvement and where necessary, ensure the monitoring of such methods.
• Complete an assessment of new hires customer service when OJT is finished.
• Complete CSA recurrent competency assessment at least once a year (refer to Annex 4 of ORM5

Skills required:

• Experience Required: 2-3 years in passenger and baggage handling service
• Experience Required: 3+ in airlines industry in supervisory position.
• Ability to work independently as well as collaboratively.
• Ability to communicate effectively through oral and written means.
• Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner.
• Flexible to work rotating shifts including weekends and holidays.

Benefits

$70,500 annual salary plus bonus

Medical benefits

401k with employer match

Paid Time Off

Holidays

Collaborative leadership team