Aircraft On Ground Operations Supervisor

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

AIT Worldwide Logistics, INC. is seeking an AirCraft On Ground Operations Supervisor in Illinois to lead the AOG operations control tower, overseeing daily tasks and ensuring timely shipment processing from quote to delivery.

The role requires supervising staff, enforcing safety and quality standards, and coordinating with international service providers to manage bookings and client emergencies, with potential periodic travel.

Qualifications

• Associates Degree related field or equivalent to 7 years in industry.
• 5-7 years' work experience in International Freight Forwarding industry.
• Minimum of 1-2 years in a supervisory position.
• CargoWise experience required. CCO level.
• IATA, IMDG, Road Hazardous Material Certification is preferred
• Familiar with DOD, DOS and ITAR strongly preferred
• Ocean/Air Import and Export Experience Required
• Knowledge in Charter and Project Management preferred
• Knowledge with International Global Compliance is strongly preferred
• Proficient in Microsoft Office and Internet Explorer
• Ability to handle conflicts with positive resolution
• Strong oral and written communication skills
• Ability to work flexible hours and in a high-volume, high-pressure fast work environment
• High standards in quality and service level agreements
• 24/7/365 availability to engage client emergencies
• Reliable connectivity to ensure access to all tools needed to operate remotely

Responsibilities

• Supervise staff assignment, reporting and absences
• Monitor staff overtime and schedules
• Maintain and ensure safety culture and quality standards
• Execute all Standard Operating Procedures (SOP), KPI's, trainings, and all other assignments
• Provide leadership and management of the international accounts
• Conduct quarterly audits and reviews with all direct reports
• Set employee goals, ensuring conformity to company standards and ensuring high standards from their employees and division
• Conduct New-Hire training for all new employees
• Develop the skills and competence of staff through training, coaching and on the job development
• Responsible for the operation of the office when the manager is absent
• Responsible for entering shipment data, tracing, booking air/ocean following the full life cycle of shipment process from quote to delivery
• Manage relationships with international service providers and partners throughout the globe.
• Liaise with international vendors to manage shipment bookings, ensuring timely transfers from logistics providers' warehouses and onward to final destinations, as appropriate.
• Ability to meet with clients offsite (periodic travel) and assist in securing / managing client business

Skills

Team player

Work ethic

Growth mindset

Customer service

Education

Associates Degree in related field

Tools

Microsoft Office

Job description

AirCraft On Ground Operations Supervisor

Job ID: 2026-7981

Job Category: Operaciones

Job Type: Regular a tiempo completo

Sobre AIT

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

AIT Ofrece

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

Introducción

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Resumen

AOG Supervisor, is responsible for performance management and professional development of the AOG operations control tower. This is a working supervisor position (handling day to day job functions). In addition, responsible for supervision and training employees; assigns work to others and a resource to employees. Assists as needed to complete the work of the department up to and including daily shipment processing.

Responsabilidades

• Supervise staff assignment, reporting and absences
• Monitor staff overtime and schedules
• Maintain and ensure safety culture and quality standards
• Execute all Standard Operating Procedures (SOP), KPI's, trainings, and all other assignments
• Provide leadership and management of the international accounts
• Conduct quarterly audits and reviews with all direct reports
• Set employee goals, ensuring conformity to company standards and ensuring high standards from their employees and division
• Conduct New-Hire training for all new employees
• Develop the skills and competence of staff through training, coaching and on the job development
• Responsible for the operation of the office when the manager is absent
• Responsible for entering shipment data, tracing, booking air/ocean following the full life cycle of shipment process from quote to delivery
• Manage relationships with international service providers and partners throughout the globe.
• Liaise with international vendors to manage shipment bookings, ensuring timely transfers from logistics providers' warehouses and onward to final destinations, as appropriate.
• Ability to meet with clients offsite (periodic travel) and assist in securing / managing client business

Calificaciones

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

• Associates Degree related field or equivalent to 7 years in industry
• 5-7 years' work experience in International Freight Forwarding industry
• Minimum of 1-2 years in a supervisory position
• CargoWise experience required. CCO level.
• IATA, IMDG, Road Hazardous Material Certification is preferred
• Familiar with DOD, DOS and ITAR strongly preferred
• Ocean/Air Import and Export Experience Required
• Knowledge in Charter and Project Management preferred
• Knowledge with International Global Compliance is strongly preferred
• Proficient in Microsoft Office and Internet Explorer
• Ability to handle conflicts with positive resolution
• Strong oral and written communication skills
• Ability to work flexible hours and in a high-volume, high-pressure fast work environment
• High standards in quality and service level agreements
• 24/7/365 availability to engage client emergencies
• Reliable connectivity to ensure access to all tools needed to operate remotely