Aircraft Maintenance Analyst - Customer Success & Data

Jet Support Services, Inc.; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Job summary

Jet Support Services, Inc. (JSSI) seeks an experienced Aircraft Maintenance Analyst (AMA) passionate about customer support and real-world maintenance.

The AMA will assist Traxxall subscribers with proactive maintenance analysis and guidance, ensuring they maximize value and meet operational goals. The role emphasizes data-driven customer success, collaboration with sales and product teams, and maintaining safety, reliability, and efficiency of aircraft operations.

Qualifications

• 5+ years of experience in aircraft maintenance or a related role.
• Proficiency in maintenance management software and tools.
• Ability to troubleshoot and resolve database-related issues.
• Strong analytical skills with the ability to interpret complex data.
• Experience with Salesforce (preferred but not required)
• Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.

Responsibilities

• Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.
• Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.
• Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.
• Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.
• Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.
• Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.

Skills

Analytical skills

Troubleshooting

Customer support

Salesforce (preferred)

Microsoft Office

Education

FAA Airframe and Powerplant Certification (preferred)

Tools

Maintenance management software

Salesforce

Job description

Jet Support Services, Inc. (JSSI) seeks an experienced Aircraft Maintenance Analyst (AMA) passionate about customer support and real-world maintenance.

The AMA will assist Traxxall subscribers with proactive maintenance analysis and guidance, ensuring they maximize value and meet operational goals. The role emphasizes data-driven customer success, collaboration with sales and product teams, and maintaining safety, reliability, and efficiency of aircraft operations.