Air Operations Pro for Global Tours

Odysseys Unlimited; Newton (MA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Odysseys Unlimited in Newton, MA seeks an experienced Air Operations Specialist to manage the air component for tour programs. You will plan flight itineraries, process e-ticketing, and support after-hours service to ensure smooth operations.

The ideal candidate has 5+ years of airline GDS experience (Amadeus) and strong organizational, multi-tasking, and customer-service skills, with proven ability to work independently in a fast-paced travel environment.

Qualifications

• Must have minimum experience of 5+ years with an airlines GDS system.
• Amadeus GDS experience required.
• Knowledge of fare filings within the GDS, all aspects of airline ticketing, exchanges, private, bulk & IT fares.
• ARC processing and TRAMS experience preferred.
• Excellent planning and organizational skills to effectively manage travel details and timelines.
• Ability to multitask and work independently in a fast-paced, goal-oriented environment.
• Strong communication and interpersonal skills, both internally and externally.
• Detail oriented with a strong quality ethic and passion for delivering excellent customer service, with proven experience.
• Excellent Microsoft Office skills including Word, Excel and Outlook.

Responsibilities

• Actively manage the planning and execution of flight itineraries and the e-ticketing procedures for assigned tour programs, providing quality airline routings while maintaining financial goals of the company.
• Process all departure and guest tasks for assigned tours daily in Guest Management System (GMS).
• Manage space updates and cancellations as needed to airline group departments.
• Manage airport hotel and airport transit lounge reservations as needed.
• Provide GDS support to Air Operations team members
• Provide customer service support to Guest Services, Worldwide and Special Interest Groups.
• Provide support to Product Development for tour development and costing.
• Monitor flights and provide assistance for airline service disruptions; including assigned after hours support if required.
• Assume responsibilities for other projects as needed.

Skills

Airline GDS proficiency

Customer service

Planning & organization

Multitasking

Communication skills

Tools

Amadeus GDS

GMS familiarity

Job description

Odysseys Unlimited in Newton, MA seeks an experienced Air Operations Specialist to manage the air component for tour programs. You will plan flight itineraries, process e-ticketing, and support after-hours service to ensure smooth operations.

The ideal candidate has 5+ years of airline GDS experience (Amadeus) and strong organizational, multi-tasking, and customer-service skills, with proven ability to work independently in a fast-paced travel environment.