Air Operations Manager: Lead Safety, Teams & Efficiency

Amazon Inc.; Baltimore (MD); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager for Amazon Global Air in Baltimore, MD. You will lead a salaried and hourly team, drive productivity, and ensure safety, quality, attendance, and performance across inbound, outbound, and ramp operations.

You’ll partner with Safety, HR, Facilities, and other stakeholders, using data-driven decisions to improve efficiency. This role emphasizes leadership and cross-functional collaboration in a fast-paced environment.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (Air Gateways include outside loading departments/ramp loading)
• Support all safety programs, OSHA, and Air Carrier FAA compliance to ensure a safe work environment for all Associates

Skills

People management

Performance management

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking an Operations Manager for Amazon Global Air in Baltimore, MD. You will lead a salaried and hourly team, drive productivity, and ensure safety, quality, attendance, and performance across inbound, outbound, and ramp operations.

You’ll partner with Safety, HR, Facilities, and other stakeholders, using data-driven decisions to improve efficiency. This role emphasizes leadership and cross-functional collaboration in a fast-paced environment.