Air Operations Controller: Network Control Center Specialist

Amazon.com Services LLC; Erlanger (KY); On-site; USD 75,000 - 110,000; Full time

Job summary

Amazon.com Services LLC in Erlanger, KY is seeking an experienced Programs Manager to oversee air operations planning and execution within Amazon Air. You will monitor aircraft movements, coordinate with carriers and ground handlers, and develop service recovery plans to protect the flight schedule.

Candidates bring 3+ years in program or project management, strong data-driven decision skills, and a background in supply chain.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of cross-functional collaboration with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• 2+ years of supply chain experience.
• Bachelor's degree.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 5+ years of experience in transportation operations management, logistics management, contingency management, aviation operations management, meteorological forecasting and reporting, and/or network control center operations management.

Responsibilities

• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues.
• Monitor all inbound/outbound customer package movements and elevate issues as required to protect the flight schedule.
• Develop and execute effective service recovery plans as necessary.
• Liaise with AIR's air carriers, ground handlers, and other service providers to help facilitate on-time operations.
• Continually assess and communicate the operational status all assigned flights and/or gateways.
• Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation.
• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues.
• Escalate significant issues to NCC Air Operations Managers for visibility and resolution.
• Monitor and manage AIR network capacity.
• Monitor and manage capacity of ULDs and bags across the AIR network.
• Support leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefings.
• Work variable shifts which will include days, nights, weekends, and holidays.
• Travel up to 10% of the time

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Supply chain experience

Advanced Excel

SQL

Education

Bachelor's degree

Job description

Amazon.com Services LLC in Erlanger, KY is seeking an experienced Programs Manager to oversee air operations planning and execution within Amazon Air. You will monitor aircraft movements, coordinate with carriers and ground handlers, and develop service recovery plans to protect the flight schedule.

Candidates bring 3+ years in program or project management, strong data-driven decision skills, and a background in supply chain.