Air Operations Controller, Amazon Air Network Control Center

Amazon.com Services LLC; Erlanger (KY); On-site; USD 75,000 - 110,000; Full time

Job summary

Amazon.com Services LLC in Erlanger, KY is seeking an experienced Programs Manager to oversee air operations planning and execution within Amazon Air. You will monitor aircraft movements, coordinate with carriers and ground handlers, and develop service recovery plans to protect the flight schedule.

Candidates bring 3+ years in program or project management, strong data-driven decision skills, and a background in supply chain.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of cross-functional collaboration with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• 2+ years of supply chain experience.
• Bachelor's degree.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 5+ years of experience in transportation operations management, logistics management, contingency management, aviation operations management, meteorological forecasting and reporting, and/or network control center operations management.

Responsibilities

• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues.
• Monitor all inbound/outbound customer package movements and elevate issues as required to protect the flight schedule.
• Develop and execute effective service recovery plans as necessary.
• Liaise with AIR's air carriers, ground handlers, and other service providers to help facilitate on-time operations.
• Continually assess and communicate the operational status all assigned flights and/or gateways.
• Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation.
• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues.
• Escalate significant issues to NCC Air Operations Managers for visibility and resolution.
• Monitor and manage AIR network capacity.
• Monitor and manage capacity of ULDs and bags across the AIR network.
• Support leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefings.
• Work variable shifts which will include days, nights, weekends, and holidays.
• Travel up to 10% of the time

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Supply chain experience

Advanced Excel

SQL

Education

Bachelor's degree

Job description

In Amazon Air, process driven techniques help us deliver smiles to both our internal and external customers daily. There are multiple ways to problem solve here, and we do it with consideration and respect for each other. We are diverse and united. Your thoughts, ideas, and contributions are highly valued here to solve any problem that we may encounter. There is no limit to how high you can "soar" here at Amazon Air!

Eligibility requirements

• Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.

Drug Test Requirement

• This position requires an employee's full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.

Key job responsibilities

• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
• Monitor all inbound/outbound customer package movements and elevate issues as required to protect the flight schedule
• Develop and execute effective service recovery plans as necessary
• Liaise with AIR's air carriers, ground handlers, and other service providers to help facilitate on-time operations
• Continually assess and communicate the operational status all assigned flights and/or gateways
• Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
• Escalate significant issues to NCC Air Operations Managers for visibility and resolution
• Monitor and manage AIR network capacity
• Monitor and manage capacity of ULDs and bags across the AIR network
• Support leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefings
• Work variable shifts which will include days, nights, weekends, and holidays
• Travel up to 10% of the time

Basic Qualifications:

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 5+ years of experience in one of the following: Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations Management
• Bachelor's Degree or one of the following equivalent experiences: 6 years of aviation-related military experience, 2 years of Amazon Experience, or any of the following FAA licenses/certificates + 5 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, Air Frame and Power Plant License

Preferred Qualifications:

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Ability to work independently in high‑pressure environment
• Ability to exercise sound judgement where clear guidelines may not exist

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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