Air Operations Controller - 24/7 Network Control Center

Amazon; Erlanger (KY); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Air's Network Control Center in Erlanger, KY seeks an Air Operations Controller to safeguard on-time operations, manage aircraft movements, and coordinate with carriers and ground handlers. You will monitor flights, assess weather, and develop service recovery plans in a 24/7 environment.

This role requires 2+ years in program or project management, 1+ year in supply chain, a bachelor's degree or equivalent, and experience across transportation or aviation operations.

Qualifications

• 2+ years of program or project management experience.
• 1+ years of supply chain experience.
• Bachelor's degree or equivalent.
• 3+ years of experience in one of the following: Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations Management.
• FAA licenses/certificates + 5 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, Air Frame and Power Plant License.

Responsibilities

• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
• Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
• Develop and execute effective service recovery plans as necessary
• Liaise with AIR's air carriers, ground handlers, and other service providers to help facilitate on-time operations
• Continually assess and communicate the operational status of all assigned flights and/or gateways
• Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
• Escalate significant issues to NCC Air Operations Managers for visibility and resolution
• Monitor and manage AIR network capacity
• Monitor and manage capacity of ULDs and bags across the AIR network
• Support leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefings
• Work variable shifts which will include days, nights, weekends, and holidays
• Travel up to 10% of the time

Skills

Program management

Supply chain

Aviation operations

Stakeholder management

Education

Bachelor's degree or equivalent

FAA licenses/certificates

Aviation-related military experience

Tools

Microsoft Office

Job description

Amazon Air's Network Control Center in Erlanger, KY seeks an Air Operations Controller to safeguard on-time operations, manage aircraft movements, and coordinate with carriers and ground handlers. You will monitor flights, assess weather, and develop service recovery plans in a 24/7 environment.

This role requires 2+ years in program or project management, 1+ year in supply chain, a bachelor's degree or equivalent, and experience across transportation or aviation operations.