Air & Ocean Export Operations Staff / Assistant Manager

Pasona N A, Inc.; Jericho (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

On-site work

Job summary

Pasona N A, Inc. is seeking an experienced Air & Ocean Export Operations Staff / Assistant Manager for our Jericho, NY office. The role covers both Air Export and Ocean Export operations within a fast-paced freight forwarding environment.

The candidate will manage documentation, coordination with carriers and customers, and ensure compliance with export regulations. This on-site position requires a proactive leader comfortable with cross-functional collaboration and operational challenges.

Qualifications

• Experience in freight forwarding required.
• Hands-on Air Export Operations experience required.
• Hands-on Ocean Export Operations experience required.
• Ability to support both Air and Ocean exports independently.
• Knowledge of international export documentation and regulations.
• Experience with CargoWise One is highly preferred.

Responsibilities

• Manage day-to-day Air Export and Ocean Export operations from shipment coordination through documentation and billing.
• Coordinate export shipments with customers, carriers, overseas offices/agents, and other parties.
• Prepare and maintain export and transportation documentation.
• Review export documentation requirements and ensure compliance with regulations.
• Handle Ocean Export including FCL and LCL shipments, routing, and documentation.
• Coordinate Air Export shipments and ensure timely completion of requirements.
• Communicate shipment status and exceptions clearly with customers and internal teams.
• Build relationships with carriers to support competitive rates and service quality.
• Ensure timely distribution of documents and accurate freight billing.
• Stay updated on export rules and procedures.
• Support management with daily workflow and customer requirements.
• Maximize operational efficiency and profitability while maintaining high service standards.
• Provide responsive customer service.

Skills

Freight forwarding knowledge

Air export operations

Ocean export operations

Documentation handling

Customer service

Multitasking

Communication skills

CargoWise One experience

Tools

CargoWise One

Job description

Title: Air & Ocean Export Operations Staff / Assistant Manager

Location: Jericho, NY

Employment Type: Full-Time

Schedule: Monday–Friday, 9:00 AM–5:00 PM

Work Arrangement: On-site

Salary Range: $65,000–$75,000 annually

Position Overview

A Japanese logistics company is seeking an experienced Air & Ocean Export Operations Staff / Assistant Manager to join its freight forwarding operations team in Jericho, NY.

This position will be responsible for handling both Air Export and Ocean Export operations, supporting day-to-day international freight forwarding activities and ensuring shipments are processed accurately, efficiently, and in compliance with applicable export requirements.

The ideal candidate has hands-on experience in both air and ocean export operations and is comfortable managing shipment documentation, coordinating with carriers and customers, and handling multiple export transactions in a fast-paced environment.

This is a fully on-site position due to the operational nature of the role and the need to handle physical shipping and export documentation.

Key Responsibilities

• Manage day-to-day Air Export and Ocean Export operations from shipment coordination through documentation and billing.
• Coordinate export shipments with customers, carriers, overseas offices/agents, and other parties involved in each transaction.
• Prepare, review, issue, distribute, and maintain required export and transportation documentation.
• Review country-specific export documentation requirements and ensure compliance with applicable export procedures and regulations.
• Handle Ocean Export operations including FCL and LCL shipments, routing, rating, and documentation.
• Coordinate Air Export shipments and ensure documentation and shipment requirements are completed accurately and on schedule.
• Communicate shipment status, requirements, and exceptions clearly and professionally with customers and internal teams.
• Build and maintain strong relationships with carriers to support competitive rates and quality service.
• Ensure timely distribution of transportation documents and accurate freight billing.
• Stay current on changing export rules, regulations, and operational procedures.
• Support management with daily workflow, operational issues, and customer requirements.
• Help maximize operational efficiency and profitability while maintaining high service standards.
• Provide responsive and professional customer service.
• Perform additional operational duties as assigned.

Qualifications

• Prior experience in the freight forwarding industry is required.
• Hands‑on Air Export Operations experience is required.
• Hands‑on Ocean Export Operations experience is required.
• Ability to independently support both Air and Ocean Export shipments.
• Knowledge of international export documentation, procedures, and regulations.
• Ocean freight knowledge including FCL, LCL, routing, rating, and documentation.
• Strong attention to detail and accuracy, particularly when handling shipping and export documents.
• Excellent organizational and time‑management skills with the ability to manage multiple shipments and priorities.
• Strong customer service and communication skills.
• Ability to work effectively in a fast‑paced, team‑oriented environment.
• Basic computer proficiency and experience with freight forwarding/operations systems.
• Experience with CargoWise One is highly preferred.
• Previous leadership, team coordination, or Assistant Manager-level experience is a plus.

Work Environment & Additional Requirements

• This position requires on-site attendance five days per week at the Jericho, NY office.
• Remote or hybrid work is not available for this position due to operational responsibilities, including the handling of physical shipping documents.
• Candidates must be able to commute reliably to the Jericho office on a daily basis.
• Due to the office location, access to a personal vehicle is strongly preferred.
• The operations team works in an international environment with a strong Japanese presence. Candidates should be comfortable working collaboratively in a multicultural workplace.
• Japanese language skills are not required. However, Japanese language ability or previous experience working with Japanese companies, colleagues, or business culture is a plus.