Air Medical Program Manager: Lead Crew & Ops

Global Medical Response; Kentucky; On-site; USD 90,000 - 130,000; Full time

Job summary

Global Medical Response is seeking a Program Manager to lead AirEvac LifeTeam operations in Kentucky, ensuring safe, high-quality patient transport and CAMTS compliance with company SOPs. You will guide base leadership, coordinate crews, manage budgets, and strengthen customer relations across the service area.

You will also participate in hiring, performance evaluations, and community engagement while representing GMR at professional meetings and coordinating regional leadership activities.

Qualifications

• Previous experience as a registered professional nurse, paramedic, or respiratory care practitioner is preferred.
• One (1) year of management or supervisory experience.
• Ability to design, execute, and measure an effective business and marketing plan.

Responsibilities

• Takes responsibility for the overall integrity of the team and provides leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Maintains an indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
• Directly manages the base clinical crew (Flight Nurse, Flight Paramedic, Medical Crew Lead) for operational and service delivery issues.
• Participates in hiring base operations personnel and provides guidance in annual performance evaluations.
• Guides crew performance management and enacts disciplinary actions according to established policies.
• Ensures all base crewmembers comply with company standards and CAMTS regulations.
• Responsible for customer mapping to understand customer goals and required deliverables.
• Engages in “customer listening” to gain insights into the customer experience, needs, and wants.
• Manages customer relations, including in-region business development, communication, and contract management.
• Oversees base marketing and public relations needs.
• Participates in preparing and executing the annual base operating, patient transport, and capital budgets.
• Conducts continuous variance analysis and corrections.
• Responsible for creating appropriate and measurable financial plans.
• Actively markets all end-users in the local service area to increase the use of company transport resources.
• Serves as a member of the management team, contributing effectively and efficiently to organizational goals.
• Represents the company at public and professional meetings within the base’s service area.
• Coordinates and manages local leadership team meetings.

Job description

Global Medical Response is seeking a Program Manager to lead AirEvac LifeTeam operations in Kentucky, ensuring safe, high-quality patient transport and CAMTS compliance with company SOPs. You will guide base leadership, coordinate crews, manage budgets, and strengthen customer relations across the service area.

You will also participate in hiring, performance evaluations, and community engagement while representing GMR at professional meetings and coordinating regional leadership activities.