Program Manager

Global Medical Response; Kentucky; On-site; USD 90,000 - 130,000; Full time

Job summary

Global Medical Response is seeking a Program Manager to lead AirEvac LifeTeam operations in Kentucky, ensuring safe, high-quality patient transport and CAMTS compliance with company SOPs. You will guide base leadership, coordinate crews, manage budgets, and strengthen customer relations across the service area.

You will also participate in hiring, performance evaluations, and community engagement while representing GMR at professional meetings and coordinating regional leadership activities.

Qualifications

• Previous experience as a registered professional nurse, paramedic, or respiratory care practitioner is preferred.
• One (1) year of management or supervisory experience.
• Ability to design, execute, and measure an effective business and marketing plan.

Responsibilities

• Takes responsibility for the overall integrity of the team and provides leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Maintains an indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
• Directly manages the base clinical crew (Flight Nurse, Flight Paramedic, Medical Crew Lead) for operational and service delivery issues.
• Participates in hiring base operations personnel and provides guidance in annual performance evaluations.
• Guides crew performance management and enacts disciplinary actions according to established policies.
• Ensures all base crewmembers comply with company standards and CAMTS regulations.
• Responsible for customer mapping to understand customer goals and required deliverables.
• Engages in “customer listening” to gain insights into the customer experience, needs, and wants.
• Manages customer relations, including in-region business development, communication, and contract management.
• Oversees base marketing and public relations needs.
• Participates in preparing and executing the annual base operating, patient transport, and capital budgets.
• Conducts continuous variance analysis and corrections.
• Responsible for creating appropriate and measurable financial plans.
• Actively markets all end-users in the local service area to increase the use of company transport resources.
• Serves as a member of the management team, contributing effectively and efficiently to organizational goals.
• Represents the company at public and professional meetings within the base’s service area.
• Coordinates and manages local leadership team meetings.

Job description

Overview

The Program Manager (PM) provides leadership, support, and the resources necessary to deliver customer-oriented high-quality patient care in a safe and efficient manner. In every situation, the PM acts in the best interest of the patient and staff by supporting company SOPs and protocols. The PM demonstrates effective problem-solving, process improvement, leadership, communication, and team-building skills.

Essential Functions/Duties

Leadership and Management

A. Base Leadership:

• Takes responsibility for the overall integrity of the team and provides leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Maintains an indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).

B. Crew Management:

• Directly manages the base clinical crew (Flight Nurse, Flight Paramedic, Medical Crew Lead) for operational and service delivery issues.
• Participates in hiring base operations personnel and provides guidance in annual performance evaluations.
• Guides crew performance management and enacts disciplinary actions according to established policies.
• Ensures all base crewmembers comply with company standards and CAMTS regulations.

Customer Service

• Responsible for customer mapping to understand customer goals and required deliverables.
• Engages in “customer listening” to gain insights into the customer experience, needs, and wants.
• Manages customer relations, including in-region business development, communication, and contract management.
• Oversees base marketing and public relations needs.

Fiscal Management/Marketing

• Participates in preparing and executing the annual base operating, patient transport, and capital budgets.
• Conducts continuous variance analysis and corrections.
• Responsible for creating appropriate and measurable financial plans.
• Actively markets all end-users in the local service area to increase the use of company transport resources.

Other

• Serves as a member of the management team, contributing effectively and efficiently to organizational goals.
• Represents the company at public and professional meetings within the base’s service area.
• Coordinates and manages local leadership team meetings.

Qualifications

Experience:

• Previous experience as a registered professional nurse, paramedic, or respiratory care practitioner is preferred.
• One (1) year of management or supervisory experience.
• Ability to design, execute, and measure an effective business and marketing plan.

Education:

• Bachelor's degree or equivalent knowledge and experience preferred.
• Excellent verbal and written communication skills.
• Basic computer skills.

Requirements:

• Must live within 70 miles of the base location.
• Must pass a drug test and background check in accordance with GMR policies.

Why Choose AirEvac LifeTeam?

As a leader in air medical care, AirEvac is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

Our core behaviors—keeping care at the center, raising your hand, seeking to understand, finding a way together, and being accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer. We support veterans and provide reasonable accommodations for individuals with a disability.