Air Logistics Operational Care Specialist

Kuehne+Nagel; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading logistics company is seeking an Air Logistics Operational Care Specialist in their Chicago site. This role involves coordinating shipment logistics, collaborating with partners, and ensuring compliance with transport regulations. Ideal candidates should have a logistics background with strong analytical and organizational skills, ready to contribute to a growing team offering comprehensive training and benefits.

Benefits

Medical and dental benefits

Employee discounts

Tuition reimbursement

Excellent training programs

Qualifications

• 0 - 2 years experience in Air Logistics or Freight Forwarding is required.
• The role demands excellent analytical and organizational skills.
• Must demonstrate the ability to communicate effectively with suppliers and partners.

Responsibilities

• Manage coordination of shipments accurately and timely.
• Monitor shipments and follow up on deviations.
• Collaborate with stakeholders for effective operational activities.

Skills

Analytical Skills

Time Management

Problem Solving

Teamwork

Organizing Skills

Education

Degree/Diploma in Freight Forwarding/Logistics

Job description

Air Logistics Operational Care Specialist

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Air Logistics Operational Care Specialist

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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Operational Care Specialist to join our Air Logistics team.

Your Role

The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

Your Responsibilities

• To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
• To follow the communication concept for effective communication with stakeholders
• To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
• To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
• To immediately report problems, operational disputes or discrepancies to supervisors or managers
• To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
• To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
• To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
• To maximize profitability through cost optimization
• To be part of process improvement identification, and implementing changes
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
  
  

Your Skills And Experiences

• Other Degree / Diploma: Freight Forwarding / Logistics
• BU / FU: Air Logistics 0 - 2 years
• Freight Forwarding 0 - 2 years
• Analytical & Organizing Skills
• Teamwork
• Time Management
• Problem Solving
• The Operational Care Specialist must demonstrate Air freight Knowledge, must have a "can do" and service related mentality, and show an ability to communicate and coordinate with suppliers and partners.
• Adherence to regulatory requirements is a must, and this is accompanied by a knowledge of industry specific guidelines.
• A high level of attention to details is a necessary, coupled with communication and organizational skills.
• Flexibility and an ability to work under pressure are necessary.
• Local language: fluent
• English Intermediate
  
  

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. [recruiter’s job code]

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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