Air Logistics Operational Care Specialist FA-OC

Kuehne + Nagel AS; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in logistics is seeking a dedicated Operational Care Specialist to enhance their Air Logistics team in Chicago. This role is pivotal in coordinating customer shipments, ensuring compliance with air transport regulations, and managing operational tasks through innovative Business Process Automation tools. With a focus on collaboration and performance monitoring, you'll play a key role in delivering exceptional service to customers. Join a dynamic environment that offers stability, international career growth, and a comprehensive benefits package, including medical and dental coverage, employee discounts, and tuition reimbursement. This is your opportunity to thrive in a global work setting while making a significant impact!

Benefits

Medical Benefits

Dental Benefits

Employee Discounts

Tuition Reimbursement

Excellent Training Programs

Qualifications

• 2+ years of experience in air logistics or airport operations.
• 1+ years of experience in data entry is required.

Responsibilities

• Coordinate customer shipments and manage operational tasks.
• Monitor performance of carriers and resolve discrepancies.

Skills

Air Logistics

Data Entry

Business Process Automation

Education

Associate's Degree

Equivalent Experience

Job description

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Operational Care Specialist to join our Air Logistics team.

Your Role

The Airfreight Care Specialist is responsible for managing the coordination of customer shipments by working closely with Air Gateway, Airport Dispatchers, Warehouse, Customer Care, and Operational Care team. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via Kuehne-Nagel operational systems.

Your Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• Immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
• Initiate and resolve any rate or performance discrepancies.
• Reports to Area Air Logistics Operational Care Manager.
• Schedule: Monday-Friday and shift between 2pm-10:30pm OR 1:30pm-10pm.

Your Skills and Experiences

• Associate's degree or equivalent experience.
• 2+ years of experience in air logistics or airport.
• 1+ years of experience in data entry.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.