Air Logistics Manager: Customer-First Ops & Security

Jobtailor; Kenner (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Kenner, LA is seeking an experienced supervisor for field service operations to oversee staff, ensure safety and quality, and maintain strong customer satisfaction. The role focuses on implementing security plans, coordinating audits, and liaising with upper management.

Weekend availability is required. The ideal candidate has 2–5 years of supervisory experience, a college degree or equivalent, and airline pricing familiarity.

Qualifications

• Two to five years previous management/specialist supervisory experience in field service duties.
• College degree or equivalent experience.
• Airline pricing experience.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Responsibilities

• Directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements.
• Monitor/administer discipline/corrective action by or for subordinates.
• Ensuring customer satisfaction by daily feedback.
• Acting as liaison between first level supervisor and upper management.
• Proactively monitoring the work of assigned employees to ensure customer satisfaction, safety, quality and employee relations meet standards.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all staff are issued with a relevant company ID and display identity badge.
• Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Skills

Staff supervision

Leadership

Customer service

Education

College degree or equivalent experience

Job description

Jobtailor in Kenner, LA is seeking an experienced supervisor for field service operations to oversee staff, ensure safety and quality, and maintain strong customer satisfaction. The role focuses on implementing security plans, coordinating audits, and liaising with upper management.

Weekend availability is required. The ideal candidate has 2–5 years of supervisory experience, a college degree or equivalent, and airline pricing familiarity.