Air Logistics Controller

Worldwide Flight Services (WFS); Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

DailyPay

Awardco recognition

Medical benefits

Employee travel discounts

Wellness programs

401k

Internal mobility opportunities

Job summary

Worldwide Flight Services (WFS) in Austin seeks a Controller who connects warehouse, ramp, and customer data, ensuring accurate logs and timely updates in the client system.

The role requires 2+ years in data entry, excellent communication, and the ability to adapt to changing procedures, with overtime as needed and a focus on accuracy. Proficiency with Microsoft Office (Excel) is preferred.

Qualifications

• 2 years’ experience in Data Entry.
• Highschool diploma, GED or International equivalent.
• Professionally handle inbound/outbound calls.
• Able to work overtime when needed.
• Detail oriented with exceptional communication skills.

Responsibilities

• Maintain inbound/outbound truck activity logs and prepare reports.
• Handle inbound and outbound calls professionally.
• Monitor flights and adapt to procedural changes.
• Communicate with operations and customers via phone and system updates.
• Follow instructions and be flexible for training in all aspects.

Skills

Data entry

Communication skills

Detail oriented

Ability to work under pressure

Education

High school diploma or GED

Tools

Microsoft Office (Excel)

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system.

The successful controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalations and consumable inventories.

Responsibilities

• Upkeep Inbound and Outbound Trucks Activity Logs.
• Professionally handle Inbound calls and outbound calls.
• Monitor Inbound and Outbound flights.
• Adapt to constant changes in procedures.
• Create and send reports on time “in the loop”.
• Display ability to work as a team.
• Able to work under pressure.
• Knowledgeable of Amazon Logistics System.
• Have ability to follow instructions.
• Be willing to work and be trained in all aspects of the operation.
• Detail Oriented.
• Must Be Flexible.
• Exceptional Communication Skills.
• Any additional tasks or job assignments assigned by management.

Minimum Requirements

• 2 years’ experience in Data Entry.
• Highschool diploma, GED or International equivalent
• Professionally handle Inbound calls and outbound calls.
• Able to work under pressure and adapt to constant changes in procedures.
• Be willing to work overtime when needed.
• Detail Oriented with exceptional communication skills.

Preferred Skills

• Good customer services skills.
• Proficiency in Microsoft Office (Excel) is preferred.
• Warehouse experience preferred.
• GWAM of 35+ words per minute.

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs.
• Ability to sit for prolonged period.
• Ability to stand and walk for long periods of time.
• Ability to work in stressful working conditions and under pressure.
• Ability to work in seasonal and adverse weather conditions for extended periods of time.
• Ability to work rotating shift including weekends (i.e., Friday, Saturday & Sunday), holidays and days off.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.