Air Import Specialist - Customer-Focused Logistics

DHL Global Forwarding; Dallas (TX); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical plans

Vision coverage

Dental coverage

Paid Time Off

Job summary

DHL Global Forwarding in Dallas, TX is seeking an Air Import Agent to coordinate movement of customer air shipments and act as the main contact between customers, customs brokers, and carriers. You will manage data entry, documentation for cargo release, and billing considerations.

The role requires strong customer service, detail orientation, and familiarity with air freight processes. On-site position with company benefits and competitive compensation in the Dallas area.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.

Responsibilities

• Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
• Build customer relationships by responding to customer communications via email, fax and mail.
• Work with air and ground transportation partners to handle shipments.
• Receive and track purchase orders (P.O.s) from Exporters/Overseas offices for pending air shipments.
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment.
• Answer all customer inquiries in accordance with the Customer Service Policy standards.
• Further increase customer satisfaction and business share through proactive and regular contact.
• Communicate with and ensure release of the freight from air carriers.
• Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices.
• Setup and coordinate deliveries to the customerHandle and manage all customer contact at file level regarding exceptions
• Additional projects as directed

Skills

Customer service

MS Office

Air freight experience

Attention to detail

Tools

Logis Air / Cargo Wise

Job description

Job Title: Air Import Agent

Job Location: Dallas, TX

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Air Import Agent you will be responsible for the movement of our customer’s air export shipments. You will be the main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers.

Key Responsibilities:

• Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
• Build customer relationships by responding to customer communications via email, fax and mail
• Work with air and ground transportation partners to handle shipments
• Receive and track purchase orders (P.O.s) from Exporters/Overseas offices for pending air shipments
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
• Answer all customer inquiries in accordance with the Customer Service Policy standards
• Further increase customer satisfaction and business share through proactive and regular contact
• Communicate with and ensure release of the freight from air carriers
• Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
• Setup and coordinate deliveries to the customer
• Handle and manage all customer contact at file level regarding exceptions
• Additional projects as directed
  
  
  

Skills / Requirements:

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air freight industry experience preferred
• Logis Air / Cargo Wise systems knowledge is a plus
  
  
  

Pay Range: $34.96/hr. in accordance with the CBA

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
  
  
  

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.