Air Export Agent

DHL Global Forwarding; Houston (TX); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical plans

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Houston, TX is hiring an Air Export Agent to manage international air export shipments from start to finish. You will coordinate between customers, brokers, and carriers, ensuring accurate documentation and timely movement of cargo.

Ideal candidates bring strong customer service skills, attention to detail, and familiarity with CargoWise and AES filings. This on-site role offers competitive pay and benefits.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• CargoWise systems knowledge is a plus.
• ITAR experience or Foreign Military Sales (FMS) experience is a plus.

Responsibilities

• Coordinate air export shipments and act as main point of contact between customer, customs brokers, and carriers.
• Prepare export documentation and ensure accuracy per country requirements and airline rules.
• File AES export data and maintain compliance with export regulations.
• Communicate shipment status to customers and liaise with overseas teams to meet delivery commitments.
• Ensure accurate invoicing and timely processing of services.
• Maintain up-to-date customer profiles and meet KPI targets set by Control Tower.

Skills

Customer service

Detail orientation

MS Office

Air freight experience

CargoWise knowledge

ITAR/FMS experience

Tools

Microsoft Office

CargoWise

Job description

Job Title: Air Export Agent

Job Location: Houston, Texas

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Air Export Agent you will be responsible for the movement of our customer’s air export shipments. You will be the main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers.

Key Responsibilities

• Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
• Prepares export documentation, including entry into Cargo Wise, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
• Compliant filing of AES (automated electronic system) export customs
• Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
• Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
• Ensure customer profiles are accurate and updated
• Meet all KPI’s assigned and audited by the Control Tower

Skills / Requirements

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air freight industry experience preferred
• Cargo Wise systems knowledge is a plus
• ITAR experience or Foreign Military Sales (FMS) experience is a plus

Pay Range

$23.36 – 31.14/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.