Air Freight Ops Specialist - Time-Critical Shipments

Trystum; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and paid holidays

Job summary

Trystum is hiring an Air & Ocean Freight Coordinator in Chicago to manage air shipments end-to-end and support sea import operations. You will book cargo, coordinate pickups, prepare documentation, and bill customers while ensuring compliance with AES/ISF, AMS, FMC, and IMDG requirements.

The role emphasizes strong communication, multitasking in a fast-paced environment, and collaboration with airlines, carriers, truckers, and internal teams to uphold service levels.

Qualifications

• 5–10 years of hands-on Air & Sea Freight Operations experience in freight forwarding.
• Air freight must be the majority of recent experience (air export and/or air import).
• Strong Sea Import Operations experience, ideally with a 70% Imports / 30% Exports ratio on ocean side.
• Knowledge of AES, TSA requirements, and air freight documentation.
• Knowledge and/or certifications in AMS, ISF, FMC, and IMDG.
• Bonded Freight, FTZ, and Cross-Border operations knowledge.

Responsibilities

• Manage air freight shipments end-to-end from origin to final delivery.
• Book cargo, coordinate pickups, prepare documentation, follow up with airlines, track, arrange delivery, and bill.
• Support sea import operations including ISF/AMS filings and ocean documentation.
• Coordinate with airlines, ocean carriers, truckers, terminals, customers, and internal offices on bookings, docs, and cargo recovery.
• Monitor milestones, flag delays/exceptions early, and fix issues to maintain service levels.
• Keep documentation, system updates, costs, and final billing accurate.
• Support air freight quotes by checking routing, transit times, capacity, and feasibility.
• Handle priority, bonded, FTZ, cross-border, and other complex shipments full lifecycle.

Skills

Air & Ocean Freight Ops

Customer service

Communication

Problem-solving

AES/ISF knowledge

AMS filings

FMC/IMDG knowledge

Multitasking in fast-paced env

Spanish/English bilingual (pref)

Tools

CargoWise

Job description

Trystum is hiring an Air & Ocean Freight Coordinator in Chicago to manage air shipments end-to-end and support sea import operations. You will book cargo, coordinate pickups, prepare documentation, and bill customers while ensuring compliance with AES/ISF, AMS, FMC, and IMDG requirements.

The role emphasizes strong communication, multitasking in a fast-paced environment, and collaboration with airlines, carriers, truckers, and internal teams to uphold service levels.