Air Freight Export Specialist

DHL Global Forwarding; Boston (MA); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Competitive base salary

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Boston, MA is seeking an Air Freight Export Specialist to coordinate shipments end-to-end and act as the main contact between customers, carriers, brokers, and overseas stations. The role requires handling documentation, ensuring timely bookings, and maintaining records in CargoWise.

Responsibilities include billing, regulatory compliance, and achieving KPIs for service and accuracy.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• CargoWise knowledge is a plus.

Responsibilities

• Coordinate air export and import shipments end-to-end.
• Ensure timely airline bookings and shipment execution.
• Act as primary contact between customers, carriers, brokers, and overseas stations.
• Prepare and review shipping documentation (AWB, AES/EEI, AMS, manifests).
• Track shipments and provide proactive customer updates.
• Ensure compliance with export/import regulations.
• Complete billing and maintain customer records in CargoWise.
• Meet operational KPIs for service, accuracy, and productivity.
• Execute airway bills, consolidations, and documentation.
• Import handling including broker turnover, airline transfers, and release processing.
• AMS entry for imports and AES/EEI compliance for exports.
• Cargo claims processing and communication with origin stations.
• Invoice preparation and airfreight billing.
• Maintenance of shipment files, records, and cash logs.
• Airline booking coordination and breakbulk processing.
• Customer service across phone/email for shipment updates, rates, and issue resolution.
• Dispatching trucking providers for pickup and delivery.
• House and master bill entry and system updates.
• Warehouse inventory tracking and freight status management.

Skills

Customer service

Detail oriented

MS Office

Air freight experience

Tools

CargoWise

Job description

Job Title: Air Freight Export Specialist

Job Location: Boston, MA

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Air Freight Export Specialist you will be responsible for the movement of our customer’s air export shipments. You will be the main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers.

What You’ll Do

• Coordinate air export and import shipments end-to-end


• Ensure timely airline bookings and shipment execution


• Act as the primary point of contact between customers, carriers, brokers, and overseas stations


• Prepare and review all required shipping documentation (AWB, AES/EEI, AMS, manifests, etc.)


• Track and monitor shipments, providing proactive customer updates


• Ensure compliance with all export/import regulations


• Complete accurate billing and maintain customer records in CargoWise


• Meet operational KPIs for service, accuracy, and productivity

Role Responsibilities (CBA Scope)

• Execution of airway bills, consolidations, and documentation


• Import handling including broker document turnover, airline transfers, and release processing


• AMS entry for imports and AES/EEI compliance for exports


• Cargo claims processing and communication with origin stations (AQM/CCM)


• Invoice preparation and airfreight billing


• Maintenance of shipment files, records, and cash logs


• Airline booking coordination and breakbulk processing


• Customer service across phone/email for shipment updates, rates, and issue resolution


• Dispatching trucking providers for pickup and delivery


• House and master bill entry and system updates


• Warehouse inventory tracking and freight status management

Skills / Requirements

• Exceptional customer service skills


• Detail oriented and strong follow-up skills


• Proficient with Microsoft office (Word, Excel, Outlook)


• Air freight industry experience preferred


• Cargo Wise systems knowledge is a plus

Pay rate: $35.21 per hour

Wages, benefits, scheduling, overtime, and job bidding are governed by the applicable Collective Bargaining Agreement (CBA)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.


• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


• Vision: Optional coverage for exams, frames, and contacts.


• Dental: Optional coverage for preventive, basic, and major services.


• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

References

• https://www.logistics.dhl/us-en/home/careers.html